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Connection issues

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Connection issues

Having trouble with an intermittent connection the last couple of days. High latency pings, packet loss and slow download upload speeds making online gaming impossible. Tried resetting and factory resetting router. This happens with a wired connection and wireless, never had this trouble before, please help
48 REPLIES 48
jab1
Legend
Posts: 17,844
Thanks: 5,801
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Registered: ‎24-02-2012

Re: Connection issues

@colinbdunkley Are you actually on Full Fibre, or Fibre To The Cabinet?

John
colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Hi there, im on full fibre. The BT engineer came round a few months ago and fitted one of those little white boxes
jab1
Legend
Posts: 17,844
Thanks: 5,801
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Registered: ‎24-02-2012

Re: Connection issues

OK. I'll leave this for the FF experts, then.

John
colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Thanks john, im connected to the internet but connection is poor. I'll do a speed check and its high then I'll do it again and only get 1 or 2 Mbps. Its a nightmare
nitram
Rising Star
Posts: 95
Thanks: 18
Fixes: 3
Registered: ‎04-08-2012

Re: Connection issues

What happens to speed test if you disable all except microsoft services?

jab1
Legend
Posts: 17,844
Thanks: 5,801
Fixes: 268
Registered: ‎24-02-2012

Re: Connection issues

Or connect the laptop/desktop direct to the ONT?

John
colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

I don't have a laptop or desktop. Im having problems with every device: ps5, ps4, tablet, Oculus and mobile phone both wired and wireless. I'm connected but the connection is poor, latency is high (850 ms) and around 5 Mbps download and zbout the same upload. When I'm playing online my character bounces all over the place
jab1
Legend
Posts: 17,844
Thanks: 5,801
Fixes: 268
Registered: ‎24-02-2012

Re: Connection issues

What were your speeds prior to this happening? What are they now?

John
nitram
Rising Star
Posts: 95
Thanks: 18
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Registered: ‎04-08-2012

Re: Connection issues

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Hi Jab, i was getting around 70 Mbps both wired and wireless. Ive had it for 4 months with no problems until Friday. I was having trouble with wired at first then switched to wireless then that started playing up
colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Hi, i will do thanks. I texted the 'help' to the number they give twice but no reply
nitram
Rising Star
Posts: 95
Thanks: 18
Fixes: 3
Registered: ‎04-08-2012

Re: Connection issues

Have you tried changing changing cable between ONT and router?

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Hi, yeah ive tried changing cables. Tried different cat5 and cat8 cables. The staff at Plusnet must not be working today because got no response when i reported the problem. I text them 3 times now
jab1
Legend
Posts: 17,844
Thanks: 5,801
Fixes: 268
Registered: ‎24-02-2012

Re: Connection issues

@colinbdunkley There are staff in at PN Towers, but it tends to be almost a skeleton crew at weekends and holidays, so response times are stretched.

In an effort to help you, can you post screenshots of the results from https://www.broadbandchecker.btwholesale.com/#/ADSL , obscuring your phone number, and https://speedtest.btwholesale.com/  , please?

John