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Flashing PON light

Mrsjabba33
Newbie
Posts: 1
Registered: ‎03-05-2023

Flashing PON light

My internet went down yesterday morning, red LOS light, tried all the usual turn off/reset. I used the text Help option at 14:55 eventually got a message back at 17:00 sent FAULT, message said I would hear something shortly. It is now 24 hours later and not heard anything. The light has now changed to flashing green PON. Any ideas please.
2 REPLIES 2
bill888
Champion
Posts: 1,254
Thanks: 263
Fixes: 38
Registered: ‎18-10-2008

Re: Flashing PON light

 

Look at "What do the lights on the Openreach ONT mean?"

https://www.plus.net/help/broadband/full-fibre-connection-troubleshooting/ 

 

 

For Nokia G-010G-Q

NokiaONT-G-010G-Q-1.jpgNokiaONT-G-010G-Q-2.jpg

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Flashing PON light

Morning @Mrsjabba33 

I'm really sorry to hear that your connection is currently down.

I can see our Faults team are looking into this with our suppliers.

As soon as we know more we'll be in touch 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team