Connection issues
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Re: Connection issues
30-04-2023 4:17 PM
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If this Full Fibre there will be no phone number 🙄
Which Full Fibre package are you on?
Is the ONT connected directly to the Hub and which Hub are you using?
Re: Connection issues
30-04-2023 4:20 PM
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@Dan_the_Van It's Sunday - brain's only on half-power 😉
As I said earlier, I'll leave to others - should have stuck to my original statement.
Re: Connection issues
30-04-2023 5:35 PM
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Re: Connection issues
30-04-2023 5:49 PM
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The only useful bit on those two pictures is the horrendous ping figure - I'm not surprised at your speeds, as a result. Something, somewhere is way out of line, or introducing massive interference.
Re: Connection issues
30-04-2023 6:00 PM
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Re: Connection issues
30-04-2023 6:09 PM
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@colinbdunkley wrote:
Its got to be their end
Or more likely somewhere in between, to be honest.Not my area of expertise, but that figure needs to be mid-twenties or below for a reasonable performance.
Re: Connection issues
30-04-2023 6:14 PM
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Re: Connection issues
30-04-2023 6:20 PM
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You ae unlikely to get a response from PN until after the Bank Holiday weekend, but even then they may not be able to spot the cause from their testing. I would wait until you get a response - or maybe other Community members may have an idea - that 2424ms ping response on your test doesn't look good, but as I said, not really in my area of expertise.
Re: Connection issues
30-04-2023 6:22 PM
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Re: Connection issues
30-04-2023 6:22 PM
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To rule out your end try pinging the router
Re: Connection issues
30-04-2023 6:25 PM
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@colinbdunkley have you switched off all other devices, and closed all other apps/programs when you do your speed tests?
Re: Connection issues
30-04-2023 6:39 PM
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Re: Connection issues
30-04-2023 6:46 PM
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If you get 8ms to the router, the issue is upstream of that, and borrowing another Hub will be of no use whatsoever.
Re: Connection issues
30-04-2023 6:48 PM
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Re: Connection issues
30-04-2023 6:52 PM
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I doubt it, but there is nothing to stop you running a ping to the router at the times you get these high figures.
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