Connection issues

[#1]

Having trouble with an intermittent connection the last couple of days. High latency pings, packet loss and slow download upload speeds making online gaming impossible. Tried resetting and factory resetting router. This happens with a wired connection and wireless, never had this trouble before, please help

[#2]

@colinbdunkley Are you actually on Full Fibre, or Fibre To The Cabinet?

[#3]

Hi there, im on full fibre. The BT engineer came round a few months ago and fitted one of those little white boxes

[#4]

OK. I'll leave this for the FF experts, then.

[#5]

Thanks john, im connected to the internet but connection is poor. I'll do a speed check and its high then I'll do it again and only get 1 or 2 Mbps. Its a nightmare

[#6]

What happens to speed test if you disable all except microsoft services?

[#7]

Or connect the laptop/desktop direct to the ONT?

[#8]

I don't have a laptop or desktop. Im having problems with every device: ps5, ps4, tablet, Oculus and mobile phone both wired and wireless. I'm connected but the connection is poor, latency is high (850 ms) and around 5 Mbps download and zbout the same upload. When I'm playing online my character bounces all over the place

[#9]

What were your speeds prior to this happening? What are they now?

[#10]

Have you tried

https://www.plus.net/help/report-a-problem/broadband/ ?

[#11]

Hi Jab, i was getting around 70 Mbps both wired and wireless. Ive had it for 4 months with no problems until Friday. I was having trouble with wired at first then switched to wireless then that started playing up

[#12]

Hi, i will do thanks. I texted the 'help' to the number they give twice but no reply

[#13]

Have you tried changing changing cable between ONT and router?

[#14]

Hi, yeah ive tried changing cables. Tried different cat5 and cat8 cables. The staff at Plusnet must not be working today because got no response when i reported the problem. I text them 3 times now

[#15]

@colinbdunkley There are staff in at PN Towers, but it tends to be almost a skeleton crew at weekends and holidays, so response times are stretched.

In an effort to help you, can you post screenshots of the results from https://www.broadbandchecker.btwholesale.com/#/ADSL , obscuring your phone number, and https://speedtest.btwholesale.com/  , please?