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Introducing Roam Like at Home

Introducing Roam Like at Home

2 weeks ago

Here at Plusnet we’re pleased to announce that from the 15th June we will be introducing Roam Like at Home to our mobile plans, just in time for the peak holiday season!

If you’re a Plusnet mobile customer, who has a Roam Like at Home enabled plan, you will be able use your monthly plan allowance like at home in any EU destination, plus a few extra!

Whether you want to call your loved ones, use Google maps to find the best attractions, or check out the reviews for the restaurants in the area you can, and it will all be included in your monthly plan allowance.

What’s more, you’ll be able to use this in more than 40 destinations, including France, Spain, Italy and Germany!

For all the information you need on Roam Like at Home check out our FAQs below:

What is Roam Like at Home?

Roam Like at Home allows you to use your mobile plan allowance to make and receive calls, send texts and use data when you’re roaming in any of our Roam Like at Home destinations, rather than paying roaming charges. Good right?

Which destinations are included?

We’ve got a handy list of our Roam Like at Home destinations below, so why not grab a cuppa, and have a look before starting to plan your next trip?

These are the included destinationsThese are the included destinations

What are the prices if I go over my allowance?

Once you have used all of your plan allowance, you will be charged for any additional usage outside of your plan like you would be whilst in the UK, unless you take out a bolt-on. For more information on these charges, see our Mobile price guide.

Whilst in a Roam Like at Home destination, will I still be charged for calls/texts to non-Roam Like at Home destinations?

You will still be charged for calls & texts to rest of the world landlines and mobiles. If you want more information on this, please look at our Roaming and international calls. .
Calls and texts to UK and Roam Like at Home landlines and mobiles will be included in your plan, unless you have used up all of your monthly plan allowance.

Are calls and texts from the UK to the Roam Like at Home destinations included in my monthly plan allowance?

The Roam Like at Home rules apply to you whilst roaming outside of the UK in one of the specified destinations. If you are calling or texting a Roam Like at Home landline or mobile from the UK (e.g. a Spanish landline), then our normal prices for making international calls and sending texts apply. If you are calling or texting a UK mobile that is in a Roam Like at Home destination, then this will be included as part of your monthly plan. For more information on this, please see our Roaming and international calls..

Are calls and texts between Roam Like at Home destinations included in my monthly plan allowance?

Yes, any calls or texts sent between any fixed line and mobile numbers in Roam Like at Home destinations will come out of your plan allowance. This excludes premium, non-geographic and business rate numbers.

Can I still use my phone if I run out of minutes, texts or data whilst I am in a Roam Like at Home destination?

You can, but you will pay out-of-plan rates unless you choose to buy a bolt-on from us. We have a selection of bolt-ons available that provide additional allowances which can be used when you’re roaming in a Roam Like at Home destination. For more information, view our Bolt-ons.

Are there any services which are not included within my plan or eligible for Roam Like at Home?

Calls to UK non-geographic numbers and sending media messages (MMS) will not be included and will result in the same charges as when used in the UK. For more information on what’s not included please see our Mobile Price Guide.

How will I see the benefits when I Roam Like at Home?

Head on over to My Account for Plusnet Mobile to monitor your monthly plan allowance usage. Minutes, standard texts and data usage when used in one of these destinations will be visible here for you.

Are there any restrictions to using data when visiting a Roam Like at Home destination?

We have a fair usage policy in place which applies to any plans with a data allowance of 20GB or more each month. If you use more than 15GB of your monthly allowance in one billing cycle when visiting a Roam Like at Home destination, you might have to pay a surcharge for any extra data usage. We’ll let you know when you’re near your fair use policy limit and when you have reached your limit and explain what charges may be applied. The data surcharge can be found in our Mobile Price Guide.

Am I eligible for Roam Like at Home?

Roam Like at Home is available to all Plusnet mobile customers who live in the UK, who have a Roam Like at Home enabled plan.

Does the Smart Cap still apply when using Plusnet Mobile in a Roam Like at Home destination?

Benefits of the Smart Cap will still apply when you’re using your phone in a Roam Like at Home destination, so you’ll never pay more than you expect to. Your Smart Cap will be set at £5 or £10, unless you’ve changed it yourself. You can change this by contacting us. For more details, take a look at the information on our Smart Cap

Are there any other spend caps in place to help me control my spending when using my phone outside of the UK?

There is a data cap of 50 Euros (£40) for any data usage whilst outside the UK. This means if you’re using your phone abroad, you’ll never be charged more than the data cap for data usage during a billing month. As the data cap is dependent on exchange rates, this may slightly vary each year. For more information please see our Roaming and international calls. You can also choose to change this data cap by contacting us 

How does this data cap work alongside the Smart Cap?

If your Smart Cap is set at a lower amount than £40, then the Smart Cap will apply first, and will prevent any further charges for all services, including data services. If your Smart Cap is more than £40, you may reach the £40 data cap before reaching your Smart Cap. This will prevent any further charges and use of data services, but you should still be able to use your mobile for calls or texts until your reach your Smart Cap.

Can I Roam Like at Home if I live abroad?

Roam Like at Home is only available if you live or are usually based in the UK and you mainly use your mobile in the UK. If we think that over a period of at least four months, you’ve been living and mainly using your mobile in a Roam Like at Home destination, we may ask you to explain the reasons for this and you might need to pay a surcharge.

4 Comments
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4 Comments
DickInKent
Member

1. no mention of VoiceMail (dial 555). By implication RLAH includes it at no extra charge, but would have been helpful if PN explicitly stated that and that this same code will work everywhere (e.g. different countries have different codes for emergency services, so no it's not a slam-dunk)

2. this "Introducing Roam Like at Home" states "If you’re a Plusnet mobile customer, who has a Roam Like at Home enabled plan" but this doesn't state whether this is automatically offered (free) to subscribers or if we have to take particular action (like enabling a Bolt-On). Lets hear it PN!

Dick

joeboy1
Member

Hello,

 

Regarding the living abroad point, I am planning to spend some time studying abroad in Italy and I would love to just stay on plusnet and do nothing, so is the 4 month thing negotiable or would I have to cancel my Plusnet contract and buy a sim in Italy?

 

Thanks

ukguy1
Member

Hi this is great and as expected, however there's something not clear.

Firstly we all need to remember if you go on holiday towards the end of your billing period you may have only a small allowance left.

 

This where it's not clear:

 

If we run out of data in the uk we can buy an add on, e.g. £6 for 1gb which is the EU wide capped price for 1gb roughly.

However, if we run out of data while abroad you say we pay the rate on the tariff chart (4.4p per mg) unless we buy an add on.

 

So, do you alert us before running out? If we run out you'll start charging £44 per gb (4.4p per mg) which is above the legal rate?...

until we buy an add on at £6 for 1gb? Don't you think this is a trap many will fall into?

 

in my opinion it seems you should be charging 0.006p per mg or force the purchase of a bolt on at the legal rate, not let people run back into the 4.4 rate.

Please could you clarify this here for all to see.

Thank you

Plusnet Help Team
Plusnet Help Team

Below is a list of all the countries in plain text format that will be included in Roam Like At Home.

  • Aland Islands
  • Andorra
  • Anguilla
  • Austria
  • Azores
  • Belgium
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • French
  • Guiana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Guernsey
  • Hungary
  • Iceland
  • Republic of Ireland
  • Italy
  • Isle Of Man
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madeira
  • Malta
  • Martinique
  • Monaco
  • Mayotte
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Reunion
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • St. Barthélemy
  • St. Martin
  • Sweden
  • Switzerland

- Rebeka