Charged Higher/Incorrect Monthly Bill

[#1]

Hi, i have renewed my fibre broadband back in April but I was still charged out of contract price of £15.99. This is the second time this has happened. My monthly charge should be £ 7.99. Can you please check on this urgently and refund the money. 

[#2]

Hi @nishantshar2, thanks for getting in touch

I'm sorry for the issues you've had with the account. It looks like you've since been in touch with our Support Team and a refund has been processed for you.

Let us know if you need anything else.