Unclear whether I need an openreach appointment

[#1]

Hi,

I've just got a new flat but haven't yet moved in completely. I had ordered plus net fibre (full fibre isn't available yet).

The flat currently has BT broadband, and I'm not sure whether the previous owner has cancelled their service yet; they are quite elderly and I would not be surprised if it takes a while for them to get round to it.

I have had a message from open reach trying to arrange a time for an engineer to come and "start work". I had assumed that there would not be any work needing done in the flat, and that I could just connect a new plus net hub router thing? (obviously there can be delays in the service being active etc).

Any insight would be very welcome. Should I have just registered with BT and taken over that service instead of trying to sign up for plus net?

Thanks for reading,

iain

[#2]

The need for a visit is not determined by the ISP but by BT Openreach.

Did the message come from Openreach or Plusnet?  If direct, then Plusnet might not be aware of Openreach's actions.

You could try checking your ticket history (link below) which might give some clues of why Openreach think a visit is required.