Just had my email advising me of the April £3 price increase

[#1]

Received my email advising of the £3 'in line with inflation' price increase in April.

This was also in the body of the email ..

However I cannot find any alternative packages or 'options' in my online account.

I'm still in contract (about 7 months left) so maybe that's why ?

But pretty poor of the email to suggest otherwise

[#2]

Hi @TR11Falmouth 

Thank you for the feedback. 

If you haven't done so already, please give our team a call. They can review your account and discuss any possible options with you.

Linzi 

[#3]

Hi Linzi,

Took the plunge and spoke to Customer Service.

There’s no upgrades they can offer me, and no concessions on price - until it comes to contract end time later this year.

What a waste of an email eh.

I’m sorry to say that Plusnet will be losing my custom later this year - they really have gone downhill lately.

I’ve had no issues with Fibre 900 at all, but the lack of Battery Backup Units being provided, then emails being sent out with incorrect info doesn’t want to make me stay anymore.

[#4]

Thanks for popping back with an update @TR11Falmouth 

I've sent you a private message to your community inbox.

Lesley