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BT1800HG Intelligent Gateway - Setup Guide

BT1800HG Intelligent Gateway - Setup Guide

BT1800HG Intelligent Gateway - Setup Guide


1800hgThis guide shows you how to get the BT1800 HG Intelligent Gateway installed on your Windows Vista computer. For help with installation on different operating systems see the BT1800HG Userguide. You will need to refer to the username and password information noted in the Broadband Connection Details page.

  1. Before you start
  2. Setting up your hardware
  3. Setting up your broadband connection using Ethernet
  4. Setting up your broadband connection using USB
  5. Setting up your broadband connection using wireless
  6. Troubleshooting

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1. Before you start

  • Make sure your broadband account has been activated and you have your account username and password to hand.
  • The BT1800HG can support different ways of connecting your computer. Ethernet, USB and wireless. Read the USB installation section for help getting your router setup using this method.
  • If you intend to use the wireless connection, you will need to have wireless adapter installed or ready for use in your computer.
  • You may be prompted to enter a setup key into your router, this is to make sure you are using the correct default UK settings. You can enter the setup key through the Setup Wizard.
    The UK code is: 528Y-2374-A222-22BJ-B2QA
  • To make a wireless connection to your router you will need the WEP Key. You can find this on a label underneath your router.

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2. Setting up your hardware

    1. Plug one of the provided microfilters into your telelphone socket. There should be a microfilter fitted to each extension on your line that is in use by a telephone device. See our Guide To Fitting Microfilters.
    2. Plug the black telephone cable into your microfilter socket marked DSL.
    3. Plus the other end of the black telephone cable into the phone socket on the back of the router.
    4. Plug the Power Adapter into an active mains socket.
    5. Plug the other end of the Power Adapter into the back of the router.
    6. The router will automatically switch on and attempt to connect to your computer or Local Network, as well as your broadband service.
    lights_on
    Router lights
    7. Watch for the Broadband Link light turning orange. This will show that your broadband service has been found, but still needs to be setup. See the troubleshooting section for more information about what your router lights mean.

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3. Setting up your broadband connection using Ethernet
Follow this section if you want to connect your router using a network cable. You should also use these instructions if you have difficulties setting up using the wireless option. If you want to use the wireless connection see the next section - Setting up your broadband connection using wireless

    1. Connect the yellow Ethernet cable to your router.
    Use the first of the four available Ethernet ports.
    ethernet
    Ethernet port
    2. Connect the other end of the Ethernet cable to the back of the network socket of your computer.
    You should see the LAN light come on, which shows that your network cable is working.
    3. Open a browser program (e.g. Internet Explorer).
    4. On the address line type gateway.2wire.net or if this doesn't work try the IP address
    192.168.1.254
    1800hg_01
    Router control screen address
    5. The router's control screens will appear. Click Broadband Link, then click Advanced Settings.
    1800hg_02
    1800hg_03]
    Router control screen
    6. Check the Broadband Settings are as follows:
    1800hg_04
    1. VPI should be set to 0.
    2. VCI should be set to 38.
    3. ATM Encapsulation should be set to Routed VC-MUX.
    Broadband Link Advanced Settings
    7. In the Broadband Network section type in your full broadband username and your account password.
    Don't forget to enter your username in the format username@plusdsl.net or your connection won't work!
    1800hg_05
    Broadband username and password
    8. In the Confirm Password field retype your password again to confirm you have not mistyped it.
    9. Click on Save.

Congratulations, your router will now connect to your broadband service. The broadband light on the front of the router will turn solid green to confirm that you have connected successfully. See the troubleshooter section if this doesn't happen within a few minutes.
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4. Setting up your broadband connection using USB
Follow this section if you want to connect your router using a USB cable. Connecting your computer to the router using USB requires a spare USB port. Only one Windows or Macintosh computer can be directly connected to the router using this method.

    1. Download the PC USB Driver File to your hard drive. Double click on the install file and save the driver files onto your hard drive. Make a note of where these files have been saved - you will need to use them in step 3.
    2. Shut your PC down and connect your router to the PC using the blue USB cable.
    3. Restart your PC. You may be shown an Add Hardware Wizard prompt, if so you will need to select recommended default settings. If prompted to identify where to search for drivers, select to browse the location of the files that were saved in step 1.
    bt1800_usb1
    Locate driver files
    4. Once the driver has been installed click Close. The Setup Wizard will begin again when your PC has been shutdown and restarted.
    bt1800_usb3
    Drivers installed.
    5. Once your PC has been restarted, your BT1800HG router will connect using the USB cable. You can proceed with the setup of your router from step 3 on the Ethernet setup section.

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5. Setting up your broadband connection using wireless
The BT1800HG Intelligent Gateway supports wireless "WiFi" access using a computer or device that has a wireless adapter.
To connect your computer using a wireless link, firstly you'll to make sure that your wireless access card is properly installed in your computer. You should also make sure that your router has been setup and is plugged in and powered up.

    1. Windows Vista shows an icon in the task tray to confirm that your wireless adapter is installed. Run your mouse over the network icon and right-click with the mouse to bring up a menu.
    wirelss_connection11
    Wireless network connection
    2. You will be given a list of available wireless networks. Providing your wireless adapter is installed, and your
    BT1800 router is switched on, you should see a network called 2WIRExxx (where the xxx will be a number).
    wirelss_connection2
    Choose the wireless network connection
    3. Click on the network to connect to it. The router has been setup with wireless security enabled. For this reason you will not be able to connect until you type in the wireless encryption key. This is written at the bottom of a label which is underneath your router.

    wirelss_connection3
    WEP encryption key
    4. You will now be connected to your wireless router.
    If you need to update your wireless connection details left click on the task tray icon. Select Properties. On the Security tab there is a field called Network Security Key, which is where your encryption key can be updated.
    wireless_update
    Updating the WEP encryption key
    5. Open a browser program (e.g. Internet Explorer).
    6. On the address line type gateway.2wire.net or if this doesn't work, try the IP address 192.168.1.254
    1800hg_01
    Router control screen address
    7. The router's control screens will appear. Click Broadband link, then click Advanced Settings.
    1800hg_02
    1800hg_03
    Router control screen
    8. Check the Broadband Settings are as follows:
    1800hg_04
    1. VPI should be set to 0.
    2. VCI should be set to 38.
    3. ATM Encapsulation should be set to Routed VC-MUX.
    Broadband Link Advanced Settings
    9. In the Broadband Network section type in your broadband username and your account password.
    1800hg_05
    Broadband username and password
    10. In the Confirm Password field retype your password again to confirm you have not mistyped it.
    11. Click on Save.

Congratulations, your router will now connect to your broadband service. The broadband light on the front of the router will turn solid green to confirm that you have connected successfully. See the troubleshooter section if this doesn't happen within a few minutes.
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6. Troubleshooting
What do the lights mean?
Power light
OffNo Power
Green blinkingStartting up
Solid greenRouter is on
Solid redRouter is not working
Broadband Link light
OffNo broadband signal or not plugged in
Blinking orangeTraining connection
Solid redNo broadband signal
Solid orangeUnconfigured or failed to authenticate
Blinking greenEstablishing connection
Solid greenConnected successfully
Local Network light
OffNot connected to another device or network
OnUSB, Ethernet, HPNA or wireless network connected
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