cancel
Showing results for 
Search instead for 
Did you mean: 

Phone Line Only

leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Phone Line Only

Hi
Still got a 4 months or so left on the LRS but out of contract on the fttc broadband Service.
If the fftc broadband service is migrated to another isp eg aaisp would the account revert to the standard  free dial up PAYG product for the remainder of the LRS?
Thanks Wink
7 REPLIES 7
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Phone Line Only

There isn't a dial up option at all
Essentially it would just be a standalone phone with nothing else (not sure about email addresses etc,)
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Phone Line Only

Hi Webif,
Oldjim is pretty much spot on. It would just be downgraded to a free generic account (until the LRS runs out at least).
Just for the record - email addresses stay.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Re: Phone Line Only

Thanks guys.
Just one other thing, if say I add caller id (always handy over xmas Wink would it be the normal bolt on  99p  direct debit ?
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Phone Line Only

Yep.
Should go on within 24 hours.
You'll get charged a pro rata fee for the first month to sync up with the billing date.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Re: Phone Line Only

Thanks MattyC
Can I just check the account has reverted to the free generic option.  As I see service notes saying close/cancel account  Wink
#92730071  /  #92192810
Kind regards
leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Re: Phone Line Only

Polite Bump  Smiley
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Phone Line Only

Hi Webif,
Sorry for not getting back to you straight away.
Your account has been downgraded to phone only. Don't worry about those tickets, our billing team are aware that we have the intention our your account being a generic service.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet