Leaving Plusnet - observations.

[#1]

I'm a current FTTC & leaving Plusnet next month for a new provider so I have received the "Sorry to hear your moving your landline service" email. 

One thing in the email I noticed is it mentions - Line rental saver. If you have our line rental saver, please be reminded this is non refundable. 

I used to have line rental saver in the past but IIRC its not been available now for a few years, so maybe someone should check / update the emails being sent out to customers?

I also found the one touch switch service wouldn't work as it couldn't find my Plusnet account details. 

Account number, full name, home phone number, address all inputted & every time it failed to find the account. 

New provider tried & also failed with one touch switch, but they managed to over ride & manually set things in motion.

As the email sent wasn't very clear, does moving my phone number away from Plusnet / Openreach network also cease the FTTC broadband? 

[#2]

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@PowerLee wrote:

As the email sent wasn't very clear, does moving my phone number away from Plusnet / Openreach network also cease the FTTC broadband? 

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Yes.

Are you moving your Broadband and Phone to different providers?

I don't know the implications but can imagine that such actions could cause issues.

[#3]

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@Baldrick1 wrote:

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@PowerLee wrote:

As the email sent wasn't very clear, does moving my phone number away from Plusnet / Openreach network also cease the FTTC broadband? 

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Yes.

Are you moving your Broadband and Phone to different providers?

I don't know the implications but can imagine that such actions could cause issues.

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Phone & broadband both being moved to the same provider - non Openreach network. 

[#4]

Ah non-Openreach provider.

Have you used one touch switch?

All your new provider should have needed was your phone number.  Migrating the phone service / number should be enough to cancel your Plusnet FTTC service … however given the new provider is not taking over the BT Openreach asset there’s a risk of Plusnet not receiving notice that the broadband service has ceased and consequently billing could continue.

Keep a watch when the service transfers … indeed consider confirming with Plusnet that the know the service has moved.  Ownership / billing for the asset does not cease until Openreach notifies the ISP that the circuit is ceased.  Moving off the BT network does not always ensure that happens.