greenby migration woes

[#1]

Hi @Catbar1 

Thanks for coming to the community.

What is happening with your email? 

If you've already migrated, we may be limited as to what we can offer, but we can look to help.

Michael

[#2]

Hello Michael and many thanks for your welcome!

I can never be quite sure how 'migrated' I am to Greenby - I never received what Greenby say is a 'welcome email'.

Yet, it seems that I could access my (former Plusnet) Inbox and see its contents.

The option to create a 'new ticket' was displayed, and I can fill in a message box and there's a button to 'send' or 'submit' - (sorry, can't offhand remember which).   Sometimes I can find a list of all the tickets I've tried to create, and most of these have gone unanswered (did I upload an attachment showing this?).

Once, someone?/somebot? called 'Pascual' did answer - but I had to wait so long for further progress here that I'd assumed nothing would happen, and went off.   I came back to find 'Pascual' had left the chat.

MY PROBLEM: Actually, the problem/request I was trying to convey to Greenby was that my Inbox keeps filling up with junk emails, and - remembering that Plusnet had done this for me - I asked Greenby if they could do a Server-side spam configuration, the way Plusnet always had.

But so far - no result.

[#3]

Hi @Catbar1 

We've seen an increase in spam messages recently. We're working to improve this for customers who have migrated, and also those who haven't.

Chris

[#4]

Hello Christopher and many thanks for your reply.

Good to hear from someone from  Plusnet - can one hope that our woes are finally getting acted on?

And can Plusnet still do a Server-side spam configuration even for those who have been migrated to Greenby  -

or can Plusnet put pressure on Greenby to do this?