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Query about package upgrade

FIXED
Zeta
Newbie
Posts: 1
Registered: 2 weeks ago

Query about package upgrade

My contract for partial fibre with Plusnet ends on 4th February. I've decided to upgrade to Full Fibre and have scheduled engineer visit to install on 28th January. Now I'm wondering what happens between 28th January to 4th February, will I still have the broadband access I need to work from home during this period? Advice welcomed.
2 REPLIES 2
jab1
The Full Monty
Posts: 22,883
Thanks: 8,036
Fixes: 337
Registered: ‎24-02-2012

Re: Query about package upgrade

Until your Full Fibre service is installed and working, your FTTC connection will remain up.

John
bmc
Seasoned Hero
Posts: 5,090
Thanks: 1,828
Fixes: 96
Registered: ‎28-02-2017

Re: Query about package upgrade

Fix

@Zeta 

All things being well you should have internet apart from maybe an hour or so during installation of FF.

 

Brian