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18185 question for 2018

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shines
Newbie
Posts: 2
Registered: a week ago

18185 question for 2018

I am researching whether to swap from  BT to Plusnet, I. phoned Plusnet today and was told that I could use 18185 (tho he had to consult his associates as he had no idea what 18185 was & how it worked). He eventually returned to the phone to tell me that yes I would be able to use 18185 but there would be a connection charge of £9.58 per call over & above the charges from the actual call. This question has been asked before but I can't see any data post 2014 so am asking it again. Is this Plusnet call centre employe correctHuh

Also while I am here the same gent informed me that BT would charge me  £5 to continue using my BT email address - this I need to put to BT obviously......has anyone else been charged by BT to use a BT address when changing to Plusnet? I have been using a tesco.net address since dial up days with no problem.

Many thanks shines

3 REPLIES
Moderator
Moderator
Posts: 17,367
Thanks: 986
Fixes: 116
Registered: 11-01-2008

Re: 18185 question for 2018

Welcome to the forums Smiley

Not a staff member so I can’t guarantee I’m correct.

However, I used 18185 last year a few times and wasn’t charged anything by PN for using the service.
Haven’t used it this year but I wouldn’t expect that to have changed.

Will Moderate For Thanks
shines
Newbie
Posts: 2
Registered: a week ago

Re: 18185 question for 2018

Thanks for the welcome - hopefully someone who uses 18185 reasonably regularly will see this. As a BT user every daytime call has used 18185 as have calls abroad. 

salmo
Rising Star
Posts: 58
Thanks: 17
Registered: 07-04-2016

Re: 18185 question for 2018

I used 1899 to call USA about a month ago and wasn't charged by Plusnet. I doubt if 18185 will be different. I hope PN have not changed their position re call override providers. Although I rarely dial non UK numbers it is a lot cheaper using 1899 or 18185 when the need arises.