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Connection issues

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

I'll try the other router tomorrow and if i get the same results then I know its outside my property. If its fixed then i know its my router i guess. Its the only thing I haven't tried
MisterW
Superuser
Superuser
Posts: 16,212
Thanks: 6,191
Fixes: 447
Registered: ‎30-07-2007

Re: Connection issues

What lights are showing on the ONT ? and do they change when you have problems?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

nitram
Rising Star
Posts: 95
Thanks: 18
Fixes: 3
Registered: ‎04-08-2012

Re: Connection issues

For reference, my ping to a PN hub 2 is 1ms

nitram
Rising Star
Posts: 95
Thanks: 18
Fixes: 3
Registered: ‎04-08-2012

Re: Connection issues

Take your router to Mom's and see if problem moves with it, then bring Mom's to yours to check.

How old is your router?

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,036
Fixes: 60
Registered: ‎02-03-2016

Re: Connection issues

I would expect <1ms for an ethernet connection like below...

PS C:\Windows\System32> ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
PS C:\Windows\System32>

  

nitram
Rising Star
Posts: 95
Thanks: 18
Fixes: 3
Registered: ‎04-08-2012

Re: Connection issues

My 1ms is wireless

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Hi folks, no the lights don't change on the ONS box. I dont lose connection, its just really bad. I used a more extensive network checker and the latency goes right up while downloading and uploading and the line jitter is around 30ms. I had around 0.8% packet loss. I have network graphs on the ps5 while playing online and it will be fine for about 15 seconds, i get a latency spike and packet loss then its ok again for another 15 seconds then repeat. My Son has the same problem playing on his Oculus
colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Screenshot_20230430_191414_PingTools.jpg

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

I haven't got a laptop to check so I used an app but it looks much higher now, I'm confused

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Yeah im pinging my router through an app and I'm getting mixed results ranging from 3ms upto 175ms. Does this mean its my router thats at fault?
nitram
Rising Star
Posts: 95
Thanks: 18
Fixes: 3
Registered: ‎04-08-2012

Re: Connection issues

Looks likely, 

Dodgy power supplies can give weird results, include these in your testing with Mom's 

nitram
Rising Star
Posts: 95
Thanks: 18
Fixes: 3
Registered: ‎04-08-2012

Re: Connection issues

Are you pinging wired or wireless?

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Hi, wireless. I haven't got a laptop to check wired. Im using a network diagnostic tool on my pad and pinging 192.168.1.254. Ive had this router about 4 months
colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Oh really? So the adapter powering the router could be playing a factor?
nitram
Rising Star
Posts: 95
Thanks: 18
Fixes: 3
Registered: ‎04-08-2012

Re: Connection issues

Waiting to see results of router swaps tomorrow is best way forward, then either chase PN for a replacement router FOC or  get them to sort out network problem