Connection issues
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Re: Connection issues
30-04-2023 6:55 PM
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Re: Connection issues
30-04-2023 6:56 PM
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What lights are showing on the ONT ? and do they change when you have problems?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Connection issues
30-04-2023 6:57 PM
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For reference, my ping to a PN hub 2 is 1ms
Re: Connection issues
30-04-2023 7:04 PM
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Take your router to Mom's and see if problem moves with it, then bring Mom's to yours to check.
How old is your router?
Re: Connection issues
30-04-2023 7:07 PM
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I would expect <1ms for an ethernet connection like below...
PS C:\Windows\System32> ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
PS C:\Windows\System32>
Re: Connection issues
30-04-2023 7:10 PM
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My 1ms is wireless
Re: Connection issues
30-04-2023 7:12 PM
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Re: Connection issues
30-04-2023 7:18 PM
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Re: Connection issues
30-04-2023 7:19 PM
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I haven't got a laptop to check so I used an app but it looks much higher now, I'm confused
Re: Connection issues
30-04-2023 7:26 PM
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Re: Connection issues
30-04-2023 7:33 PM
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Looks likely,
Dodgy power supplies can give weird results, include these in your testing with Mom's
Re: Connection issues
30-04-2023 7:35 PM
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Are you pinging wired or wireless?
Re: Connection issues
30-04-2023 7:37 PM
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Re: Connection issues
30-04-2023 7:38 PM
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Re: Connection issues
30-04-2023 7:43 PM
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Waiting to see results of router swaps tomorrow is best way forward, then either chase PN for a replacement router FOC or get them to sort out network problem
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