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VPN Issue

Posts: 1
Registered: ‎12-07-2016

VPN Issue

Hoping someone can help.


I've looked through some of the previous threads about similar issues but still having the same problems, many posts suggest VPN issues with the 'new network'.


So, when I connect to my company VPN it is very slow and frequently drops out (either the VPN will disconnect or connections will time out etc). I connect using the Cisco AnyConnect client which uses the DTLS protocol, this has been an issue since joining PlusNet 2 months ago.


So far, I have tried:

  • Connecting via Ethernet and wireless, no difference
  • Connecting to VPN through a different connection, works fine (Sky, hotspots and tethering from my phone)
  • Changing the firewall settings on my Hub One and rebooting, no difference
  • Adding a custom firewall settings from the DTLS protocol, no difference


Pretty sure it can only now be an issue with the router, or on the PlusNet network.


Any suggestions or help appreciated.

Tags (2)
Plusnet Help Team
Plusnet Help Team
Posts: 6,874
Thanks: 697
Fixes: 261
Registered: ‎01-01-2012

Re: VPN Issue

You're not on the new network yet so that won't be causing your issues.

The only thing I would suggest is borrowing a different router to see if that helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team