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Greenby Webmail Flakey

SimonC1
Hooked
Posts: 8
Thanks: 2
Registered: ‎22-11-2019

Re: Greenby Webmail Flakey

I do wonder too how we can tell if we have been migrated or not. I got an email from PlusNet in December telling me about this Greenby migration and that my email will be migrated on/after 19-Jan, and that I will subsequently get an email from Greenby to tell me how to finish set up of my new Greenby account etc.

I haven't heard anything since. I have not changed settings on either my Thunderbird (POP download) or my phone Gmail app (IMAP) and they still seem to be working OK. I am not as tech-literate as I like, so don't want to randomly try login into things before being told, in case it messes something up.

I have no idea how long I should be waiting for before making further enquiries on what to do next, or if there are any problems or not. I think some better communication to set expectations or keep people updated on progress would be helpful. Having to go into these forums and reading so much about other people's experiences going wrong makes me worried rather than informed. 

balvack2
Rising Star
Posts: 100
Thanks: 35
Registered: ‎16-03-2019

Re: Greenby Webmail Flakey

@SimonC1 

"I have no idea how long I should be waiting for before making further enquiries on what to do next, or if there are any problems or not."

It was 4 weeks after the date we were given before we were actually migrated.