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Can’t order FTTP

GlitterChick
Rising Star
Posts: 60
Thanks: 7
Fixes: 1
Registered: ‎26-01-2017

Re: Can’t order FTTP

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Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 15/12/21
GlitterChick
Rising Star
Posts: 60
Thanks: 7
Fixes: 1
Registered: ‎26-01-2017

Re: Can’t order FTTP

I’ve used the address checker and none of the houses on the same pole as us have FTTP available.

Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 15/12/21
Dan_the_Van
Superuser
Superuser
Posts: 4,400
Thanks: 2,703
Fixes: 128
Registered: ‎25-06-2007

Re: Can’t order FTTP

@GlitterChick 

Those are probably not Openreach CBT, possibly City Fibre.

Suggest you check Zen or Sky to see if they supply Full Fibre at your address as the will offer their service via City Fibre.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bmc
Seasoned Hero
Posts: 5,096
Thanks: 1,830
Fixes: 96
Registered: ‎28-02-2017

Re: Can’t order FTTP

@GlitterChick 

Try OFCOM to see whether any alternative suppliers are available.

https://checker.ofcom.org.uk/

 

Brian

GlitterChick
Rising Star
Posts: 60
Thanks: 7
Fixes: 1
Registered: ‎26-01-2017

Re: Can’t order FTTP

Thank you everyone for your help.

Just heard back from OpenReach:

“The good news is that Ultrafast Full Fibre Broadband is planned to be available at your property by the end of March 2028.

I’m sorry we cannot give you a more accurate date, and our plans are subject to change, but once the work is completed, you’ll be able to order Ultrafast Full Fibre from any one of the hundreds of broadband providers who are powered by our network.”

Disappointing, but nothing we can do about it short of moving.

Looks like we’ll be deciding between YouFibre and Virgin soon.
Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 15/12/21