Random call to 123 - Speaking Clock

jammy901 · ‎19-06-2019

I note other people on the forum having a random charge for call(s) to "123" and it likely being engineers using the wrong test number.

My bill shows a 123 call at 12.55 on 22.01.2026 and the router log also shows my broadband went down at the same time so I suspect some engineer activity. The call was certainly not made from the house.

Can I have a refund for this please?

Rich

Townman · ‎22-08-2007

Best to call support.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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