Hi! I have had a number of issues with iPhone 14 since moving to Plusnet and its Hub 2 router. WhatsApp disconnects all the time. Occasionally, text is sent and received, multimedia will NOT move, just spins forever in either direction. Signal also doesn't work. Survey sites (which may or not use VPNs) also claim that I'm not connected to the internet when I definitely am. I get hardly any email notifications. I can only force email through when opening the app and am missing important information as it takes up to 2 hours for mail to show. I believe these issues are causes by the router as I had none of these issues on a previous router and it's also worth noting that when I switch to 5g mobile data I have ZERO issues. I have discussed with Apple, app developers and OpenReach Engineers tiers 1, 2 and 3 but no one seems to be able to provide any insight. I've had 2 ONTs and 2 routers, the fibre has been checked for faults and passed without any remarks. The 'fault' has been closed by OpenReach but not resolved. OpenReach can't solve wifi issues, so my question is, who does??? I've tried various suggestions with the router settings but nothing has solved the problem. I wanted to have a stable connection after relying on 4g for years but now feel as if 5g will be the way to go after this contract ends....any suggestions welcome 🙂
I'VE ATTACHED SOME EXAMPLES OF LOADING PROBLEMS
