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Safeguard won't stay enabled

Newbie
Posts: 1
Registered: ‎09-12-2020

Re: Safeguard won't stay enabled

Hi Kelly

I've been trying to enable safeguard but it won't stay 'on' and won't change the dns settings. Could you check my account. Thanks, Jon
Newbie
Posts: 1
Registered: ‎13-12-2020

Re: Safeguard won't stay enabled

Hi Kelly,

We've also had the same problem - would you be able to check our account? Our username is sarahw49

Many thanks,

Jack

Newbie
Posts: 2
Registered: ‎28-11-2020

Re: Safeguard won't stay enabled

Hi Kelly, this problem still isn't fixed for me...  Has the change been applied to my account yet?  Thanks.

Newbie
Posts: 1
Registered: ‎16-12-2020

Re: Safeguard won't stay enabled

Hi Kelly

I'm having the same issue. I've checked the DNS settings on the router so it's not that. It just simply won't stay turned on
Is there anything you can do?
Community Gaffer
Community Gaffer
Posts: 5,471
Thanks: 828
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@graham_s @lynncarson 

Hi both,  please try activating Safeguard now?

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,471
Thanks: 828
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@vindice13 Looks like one of our twitter support team got this cleared for you already.  Can you try again?

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,471
Thanks: 828
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@jackm49 @georgepullan123 

Hi both, 

I've raised a clean up task for you!

Kelly Dorset
Broadband Service Manager
Newbie
Posts: 1
Registered: ‎19-12-2020

Re: Safeguard won't stay enabled

Hi Kelly, would you be able to work the magic on my account too please as we're also having the same issue. The username is benniecooj. Thanks!

Hooked
Posts: 5
Thanks: 1
Registered: ‎09-11-2020

Re: Safeguard won't stay enabled

Please please can you help me with this same issue!!! My safe guard won’t stay enabled. I’ve been trying for months now!
Community Gaffer
Community Gaffer
Posts: 5,471
Thanks: 828
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@benniecooj @Charlie280208  I've raised a request for you both.

 

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,471
Thanks: 828
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@holmesgirl It looks like it's active for you now?  Can you confirm all is ok?

Kelly Dorset
Broadband Service Manager
Hooked
Posts: 5
Thanks: 1
Registered: ‎09-11-2020

Re: Safeguard won't stay enabled

Thank you! I will keep checking x
Community Gaffer
Community Gaffer
Posts: 5,471
Thanks: 828
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@georgepullan123 

@jackm49 

 

@tall_andy 

@Charlie280208 

@benniecooj 

Hey all!  Should be fixed now.  Please let me know if not.

Kelly Dorset
Broadband Service Manager
Newbie
Posts: 2
Registered: ‎07-07-2020

Re: Safeguard won't stay enabled

Yes! Thank you!

Community Gaffer
Community Gaffer
Posts: 5,471
Thanks: 828
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

Hi all,

Last night we've released a system change which should correct the issue which was preventing you all being able to turn Safeguard on.  Fingers crossed, this should be the last we see of this issue!

Please flag up if you see any further issues though.

Kelly Dorset
Broadband Service Manager