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Safeguard won't stay enabled

FIXED
hawmead
Grafter
Posts: 29
Thanks: 3
Registered: ‎20-12-2012

Re: Safeguard won't stay enabled

Thanks Kelly
Forumitus
Newbie
Posts: 4
Thanks: 1
Registered: ‎18-11-2020

Re: Safeguard won't stay enabled

Hi Phish386

 

Can you explain how you did that?

Is it via the administrator/Hub Manager area?

I have a Plusnet router...

TIA

Simers1983
Hooked
Posts: 5
Registered: ‎23-11-2020

Re: Safeguard won't stay enabled

Same here, over 6+ weeks I've been phoning in 3 times now as im getting no calls back regarding getting this working. My 9 year old son has just found porn on the internet by accident and we've been trying so hard to get this safeguard activated. We now have to hide all devices before bed time.

Come on Plusnet! This is shocking!!!!
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@hawmead It looks like it's active for you now?  Can you confirm all is ok?

Kelly Dorset
Ex-Broadband Service Manager
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@Simers1983 Hi, what's happening for you?  Are you getting any error messages or anything when you try and turn safeguard on?

Kelly Dorset
Ex-Broadband Service Manager
hawmead
Grafter
Posts: 29
Thanks: 3
Registered: ‎20-12-2012

Re: Safeguard won't stay enabled

Hi Kelly, yes it’s all looking good now, thanks for progressing this

Simers1983
Hooked
Posts: 5
Registered: ‎23-11-2020

Re: Safeguard won't stay enabled

No errors at all, i switch it on, click save and close the page. It then automatically goes back to being off. It will not stay on. Turned off, restarted and even unplugged the router after doing so and still it switches to being off.
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@Simers1983 ok.  Have you just tried it again?  I want to see if the data on our side has changed.

Kelly Dorset
Ex-Broadband Service Manager
Simers1983
Hooked
Posts: 5
Registered: ‎23-11-2020

Re: Safeguard won't stay enabled

Just tried and again no luck. When i click save and refresh the web page it stays turned on, but if trying to access "blocked" pages i can still get on them. However when i close the page and log back on it says off.
JohnP79
Hooked
Posts: 6
Thanks: 1
Registered: ‎12-08-2020

Re: Safeguard won't stay enabled

No improvement here, I'm afraid...

Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@Simers1983 and @Forumitus 

Can you both try turning it on again please?

Kelly Dorset
Ex-Broadband Service Manager
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@JohnP79 We'll look at yours next if it worked for the previous two!  *finger crossed*

Kelly Dorset
Ex-Broadband Service Manager
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Safeguard won't stay enabled

@JohnP79  We've done the fix on your account.  Could you try now?

Kelly Dorset
Ex-Broadband Service Manager
JohnP79
Hooked
Posts: 6
Thanks: 1
Registered: ‎12-08-2020

Re: Safeguard won't stay enabled

It's working a treat now - thanks Kelly!

Simers1983
Hooked
Posts: 5
Registered: ‎23-11-2020

Re: Safeguard won't stay enabled

Thanks so much Kelly! That's it now finally working! You're a star! What was the issue with it?