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Plusnet Broadband login and Firefox Browser

FIXED
jab1
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Re: Plusnet Broadband login and Firefox Browser

Blimey that's a long bugfix list.😅

John
SpendLessTime
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Re: Plusnet Broadband login and Firefox Browser


@bobpullen wrote:

Testing past and future versions: -

104.0.2 - OK
105.0.0 - Fails
105.0.1 - Fails
106.0b7 - OK

I'm none-the-wiser as to what is actually happening but that ^ suggests we could be looking at an issue in the Firefox domain.


So why did it only start to fail sometime after 29th September when I had already been using V105.01 for a week and had no issues on the 28 and 29th getting into the Member Centre?

Ex - Plusnet Customer (2009 - 2023) now with BT
SpendLessTime
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Re: Plusnet Broadband login and Firefox Browser

And just for fun, Firefox has just this second updated to 105.0.2 and the issue still persists.

Will await the v106 when it is ready for normal use.

Ex - Plusnet Customer (2009 - 2023) now with BT
stevel59
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Re: Plusnet Broadband login and Firefox Browser

I appreciate the logic of this suggestion but why can I successfully log into all my other web accounts in this version of FF?
jab1
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Re: Plusnet Broadband login and Firefox Browser

Good point, @stevel59 

John
bobpullen
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Re: Plusnet Broadband login and Firefox Browser


@SpendLessTime wrote:


So why did it only start to fail sometime after 29th September when I had already been using V105.01 for a week and had no issues on the 28 and 29th getting into the Member Centre?


Do the timestamps behind this button tally for you? (it's found under the 'General' section of the Settings dialogue): -

firefox_update.jpg

Bob Pullen
Plusnet Product Team
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bobpullen
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Re: Plusnet Broadband login and Firefox Browser


@stevel59 wrote:
I appreciate the logic of this suggestion but why can I successfully log into all my other web accounts in this version of FF?

I have no idea and anything at this stage is pure conjecture without understanding specifically what is causing the behaviour.

Not all login forms are equal mind you.

Bob Pullen
Plusnet Product Team
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SpendLessTime
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Re: Plusnet Broadband login and Firefox Browser

@bobpullen Yes dates line up

 

Firefox 105.0.1 (20220922151854)Details
Installed on: 24 September 2022 at 08:29:15Status: The Update was successfully installed

 

 

And I logged in on the 28th to get my September bill and the 29th to check my "upgrade options" to help a user who was asking why Member centre offers were £2 more than New Customer prices

 

edit to add name

Ex - Plusnet Customer (2009 - 2023) now with BT
bobpullen
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Re: Plusnet Broadband login and Firefox Browser

@SpendLessTime - And you didn't get offered 105? i.e. not the dot version? Possible, as I know Firefox pulled it mid-deployment due to a bug.

Edit: Ignore me, that's completely irrelevant ^

Bob Pullen
Plusnet Product Team
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supernoodles
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Re: Plusnet Broadband login and Firefox Browser

Just had an update to 105.0.2 still not working sadly

nursemorph273
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Re: Plusnet Broadband login and Firefox Browser

Just confirming I am also having the same issue....can't login to the Member Centre yet, strangely, can login into webmail without a problem. Am also on 105.0.2 since yesterday

bobpullen
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Re: Plusnet Broadband login and Firefox Browser

Fix

Might have spotted a problem at this side and we're looking into it. Just thought I'd keep folk updated to avoid any further effort from people trying to work out what has broken.

Edit: issue identified and should be working now. Apologies for the hassle/confusion.

Bob Pullen
Plusnet Product Team
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kdiment
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Re: Plusnet Broadband login and Firefox Browser

I can confirm that you seem to have solved the problem!

Baldrick1
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Re: Plusnet Broadband login and Firefox Browser

Yep, it's working for me.

Moderator and Customer
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borderpath
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Re: Plusnet Broadband login and Firefox Browser

Thanks to whoever sorted this issue - much appreciated. All fine with FF now.