So whats actully happening to customers broadband speeds?
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So whats actully happening to customers broadband speeds?
10-04-2014 3:40 PM
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But ive also been noticing a lot of other customers posting about the same issues, anyone think theres something fishy going on ?
My ip profile was 14 meg then 13 meg last week it was 12 meg and now its 11.02 Mbps its going down bit by bit
Re: So whats actully happening to customers broadband speeds?
10-04-2014 4:43 PM
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Raise a fault at faults.plus.net and we'll take a look.
Re: So whats actully happening to customers broadband speeds?
10-04-2014 10:13 PM
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Ive replaced all my filters with new ones and will do a test on the test socket tomorrow as this means moving my whole pc, pain in the backside but I think ill give it a clean out while doing so.
Ive just rebooted my router my download speeds have gone upto 10 meg but my ping is very high still.
If the test socket still gives me poor speeds and high pings then ill open a support ticker tomorrow.
Re: So whats actully happening to customers broadband speeds?
11-04-2014 2:44 PM
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Re: So whats actully happening to customers broadband speeds?
11-04-2014 2:51 PM
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Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:02 PM
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I'm seeing some drops over the past day or two but I'm wondering if any of those might have been yourself rebooting the router?
I've submitted the SNR reset so lets see how things go with that to begin with.
Glad to see you've raised a fault so we can pick things up after the reset has processed if need be.
I'll check back in a few minutes to see if the profile needs to be updated:
<img src="http://community.plus.net/visualradius/generated/image13972246197765.png"/>
Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:03 PM
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A reset will put you back on a 6dB profile, however if it creeps up again then a fault should be raised
Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:10 PM
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well adam my ping is back to a normal rate, but my router shows 15meg down it was always around 14-15 max so that's ok but the router shows that but speedtest shows only 10. Btw adam I have rebooted the router twice now and jumped gateways a couple of times trying to find a solution.
Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:12 PM
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Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:20 PM
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Also if you keep rebouting/gateway hopping will cause DLM to think the line has an fault and you'll get slapped with interleaving/reduced sync speeds.
Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:21 PM
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wired test btw, I know about rebooting/gateway hopping I only do this when I think I really have too
Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:25 PM
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Just wondering if my ip profile also needs upping ?
Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:29 PM
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Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:31 PM
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Re: So whats actully happening to customers broadband speeds?
11-04-2014 3:37 PM
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The profile should catch up providing the line is stable, that means no gateway hopping
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