So whats actully happening to customers broadband speeds?

[#1]

Interleaving has automatically been applied to your line, this may be due to a few errors on the line which would have caused the line to band had Interleaving not been applied.
To be honest, you're best leaving it on to prevent banding - I appreciate that your ping times are higher as a result, but it's probably best to have good stability. On the flip side, we could move you onto a different Stability Option to try and give your line different variables so that it gives the line a little more leeway when/if the line does error with Interleaving Off.

[#2]

Yes can I try the vaiable option and if it don't work well after trying it out ill just fall back to having interleaving on.

[#3]

I've placed an order to make the change, the order should complete in the early hours of tomorrow morning.
If Interleaving is still on tomorrow, let me know and I'll see if I can get that removed for you.

[#4]

ok mate thanks.

[#5]

Advanges = low ping again
Disadvanges = speed drop 2meg lost
Overall = providing connection don't get any slower id be happy.
Now its time too see how things go
Cheers for the help tweaking things chris