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Where is my £70 Cashback

Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Where is my £70 Cashback

If you signed up directly through Plusnet the cashback process is shown below:
- When your first service (broadband or phone) goes actives this triggers an email which will be sent to you within a couple of week of this date. This email is sent to the contact email address on your account at the point you signed up.
- You must click on the link in the email within 2 months of receiving it to claim your cashback/evoucher.
- Once you've clicked the link you should recieve a confirmation screen advising your claim was successful.
- Within 30 days of clicking this link you should receive your cashback cheque/evoucher, to the name and address listed on your account
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
130 REPLIES
tooslow
Grafter
Posts: 68
Registered: ‎03-12-2014

Re: Where is my £70 Cashback

I have been a customer for a couple of weeks now and still no email regarding claiming my £70.00 cashback?
Please investigate why I have not revieved this?
dick:green Title slightly modified for visibility.
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: Where is my £70 Cashback

on the website you signed up with you take it up with them
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Where is my £70 Cashback

I suspect that the OP signed up from the PN site directly rather than Topcahback or Quidco.  PN were/are running their own cashback offer...
Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Where is my £70 Cashback

Hi there.
I've sent a e-mail off to our marketing team to get this chased up for you.
Once I know more I'll be in touch
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tooslow
Grafter
Posts: 68
Registered: ‎03-12-2014

Re: Where is my £70 Cashback

Quote from: pwatson
I suspect that the OP signed up from the PN site directly rather than Topcahback or Quidco.  PN were/are running their own cashback offer...

I signed up with Plusnet who offered 70 pounds cashback at the time. Anyone who works for them want to sort this out for for me?
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Where is my £70 Cashback

Hi tooslow,
I've just checked your account and can see this has already been chased up with our marketing team today so you should see a response about this soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
emilys
Hooked
Posts: 6
Registered: ‎14-11-2014

Re: Where is my £70 Cashback

Also not heard anything regarding the cash back offer since applying for it, been over 30 days. Could anyone chase this up for me? Thank you!
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Where is my £70 Cashback

I've just sent an email to the relevant team to chase yours up emilys and have updated ticket 96713843.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tooslow
Grafter
Posts: 68
Registered: ‎03-12-2014

Re: Where is my £70 Cashback

No cash back email as promised today.
When will I get this email?
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: Where is my £70 Cashback

Morning
I am sorry to hear you haven't received the £70 Cashback yet, I understand how frustrating it could be.
I have checked and a number of requests have been sent to the correct department. I understand you have been waiting a while already.
It is now just a case of waiting a little more. The Cashback department will get an Email sent to you and I will be checking and chasing for you.
Thank you very much for your patience
theclanstewart
Newbie
Posts: 2
Registered: ‎03-01-2015

Re: Where is my £70 Cashback

Could mine be chased up also? I'm still waiting on my email myself.
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: Where is my £70 Cashback

Morning!
@ theclanstewart
I have raised an internal email requesting your cash back. This is a ticket reference number on your account (97100953).
Once i have more information I will let you know.
Accept my apologies for the delay and thanks for your patience.
 
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Where is my £70 Cashback

Made sticky and title changed to be a little more generic at staff request
leemc
Newbie
Posts: 1
Registered: ‎04-01-2015

Re: Where is my £70 Cashback

Same here signed up to plusnet on 25/11/2014 would like to know when can I expect my cashback email. Have pointed this out to customer support and have received several empty promises that relevant department will be in touch within 5 days, but still nothing! How do I progress this further?