Where is my £70 Cashback

[#1]

If you signed up directly through Plusnet the cashback process is shown below:
- When your first service (broadband or phone) goes actives this triggers an email which will be sent to you within a couple of week of this date. This email is sent to the contact email address on your account at the point you signed up.
- You must click on the link in the email within 2 months of receiving it to claim your cashback/evoucher.
- Once you've clicked the link you should recieve a confirmation screen advising your claim was successful.
- Within 30 days of clicking this link you should receive your cashback cheque/evoucher, to the name and address listed on your account

[#2]

I have been a customer for a couple of weeks now and still no email regarding claiming my £70.00 cashback?
Please investigate why I have not revieved this?
dick:green Title slightly modified for visibility.

[#3]

on the website you signed up with you take it up with them

[#4]

I suspect that the OP signed up from the PN site directly rather than Topcahback or Quidco.  PN were/are running their own cashback offer...

[#5]

Hi there.
I've sent a e-mail off to our marketing team to get this chased up for you.
Once I know more I'll be in touch

[#6]

Quote from: pwatson

I suspect that the OP signed up from the PN site directly rather than Topcahback or Quidco.  PN were/are running their own cashback offer...

I signed up with Plusnet who offered 70 pounds cashback at the time. Anyone who works for them want to sort this out for for me?

[#7]

Hi tooslow,
I've just checked your account and can see this has already been chased up with our marketing team today so you should see a response about this soon.

[#8]

Also not heard anything regarding the cash back offer since applying for it, been over 30 days. Could anyone chase this up for me? Thank you!

[#9]

I've just sent an email to the relevant team to chase yours up emilys and have updated ticket 96713843.

[#10]

No cash back email as promised today.
When will I get this email?

[#11]

Morning
I am sorry to hear you haven't received the £70 Cashback yet, I understand how frustrating it could be.
I have checked and a number of requests have been sent to the correct department. I understand you have been waiting a while already.
It is now just a case of waiting a little more. The Cashback department will get an Email sent to you and I will be checking and chasing for you.
Thank you very much for your patience

[#12]

Could mine be chased up also? I'm still waiting on my email myself.

[#13]

Morning!
@ theclanstewart
I have raised an internal email requesting your cash back. This is a ticket reference number on your account (97100953).
Once i have more information I will let you know.
Accept my apologies for the delay and thanks for your patience.
 

[#14]

Made sticky and title changed to be a little more generic at staff request

[#15]

Same here signed up to plusnet on 25/11/2014 would like to know when can I expect my cashback email. Have pointed this out to customer support and have received several empty promises that relevant department will be in touch within 5 days, but still nothing! How do I progress this further?