Where is my £70 Cashback
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- Where is my £70 Cashback
Re: Where is my £70 Cashback
03-02-2015 9:46 PM
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dick:quote
Re: Where is my £70 Cashback
04-02-2015 8:49 AM
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Re: Where is my £70 Cashback
04-02-2015 4:28 PM
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"We’ll send your cheque to the address you provided when you signed up. Whilst we’ll make every effort to get your cashback to you as soon as we can, it could take up to 30 days for your cheque to arrive."
That's by tomorrow then and I'm not holding my breath!
I've gone back to the web pge which tells me -
"Your claim has already been redeemed and is currently being processed, so will arrive with you shortly".
whuch suggests the "processing" is not yet complete.
Any suggestions please?
Re: Where is my £70 Cashback
04-02-2015 7:09 PM
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Re: Where is my £70 Cashback
05-02-2015 1:55 PM
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Sorry for the delays, I can see that Josh is following this up for you.
Re: Where is my £70 Cashback
05-02-2015 3:02 PM
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Is your reply to my post, mellows23 or to both of us? The link appears to relate only to Mellows23.
Also the terminology seems a little confusing. The Black Friday deal wasn't cashback, it was a store specific voucher. My post was also about this because even though I applied under the "Amazon voucher" offer the mail is telling me I'm getting cashback (and too late to be within 30 days). Should an Amazon "E-Voucher" not have been sent instead?
Thanks
Ian
Re: Where is my £70 Cashback
05-02-2015 4:02 PM
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If it has gone through the marketing process It would be a amazon E-voucher that should be sent to you!
Re: Where is my £70 Cashback
05-02-2015 5:31 PM
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cheers
Ian
Re: Where is my £70 Cashback
06-02-2015 12:32 PM
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Re: Where is my £70 Cashback
07-02-2015 10:09 AM
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Re: Where is my £70 Cashback
07-02-2015 12:15 PM
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I can't start to imagine the amount of correspondence trying to chase missing or incorrect claims.
Re: Where is my £70 Cashback
07-02-2015 12:24 PM
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Re: Where is my £70 Cashback
11-02-2015 3:15 PM
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I told the adviser that I would be leaving plusnet as I felt I could get a better deal elsewhere, but suggested that if plusnet would be willing to offer me the £75 cashback being offered to new customers I might reconsider.
He asked a superviser, and was told to offer me £50 cashback, which I accepted.
This was at the end of November, so come January the 25th, and having heard nothing from +net, I chatted online to customer services, who admitted that they would have to check recorded phone calls to see whether or not the offer had been made, suggesting to me that the £50 would have been conveniently forgotten had i not asked the question.
I have been told that the phone conversation has indeed been verified, but the question of when I will receive my cashback is constantly being put on hold.
Apparently, this has now been escalated.......and wait for it......they put it back on hold for a week !
It is now the 11th of February, and I am no nearer to a resolution.
Disappointed......truly disappointed
Re: Where is my £70 Cashback
16-02-2015 2:55 PM
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Re: Where is my £70 Cashback
17-02-2015 12:37 PM
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I've taken a look at your account, but unfortunately the offer code you signed up with does not entitle you to any cashback. Really sorry about this.
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