Contracting out BTOR work
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Re: Contracting out BTOR work
Contracting out BTOR work
12-05-2017 3:16 PM - edited 12-05-2017 3:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please stop contracting out when the customer has paid for Openreach to come out. Your contractor's are, and always have been, incompetent, bone-idle bodge artists.
Re: Contracting out BTOR work
12-05-2017 3:24 PM - edited 12-05-2017 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think you'll find that it's Open Reach themselves that are doing the contracting and not Plusnet, I guess they (Open Reach) have a lot of work to do which in itself is worrying!
Re: Contracting out BTOR work
12-05-2017 3:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Contracting out BTOR work
12-05-2017 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is that so? Well, they're giving themselves a bad name using who they do.
Re: Contracting out BTOR work
12-05-2017 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In this context who are 'they'? I assume you're referring to Open Reach?
Re: Contracting out BTOR work
12-05-2017 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i believe BT/OR use 3 outside contractors
Kelly Communications Kelly Communications
MJ Quinn MJ Quinn
Carillion Telent – Telent
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Contracting out BTOR work
12-05-2017 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Right. & the top of that list is what I seem to get.
Re: Contracting out BTOR work
12-05-2017 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Contracting out BTOR work
12-05-2017 5:43 PM - edited 12-05-2017 5:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
to be fair to the contractor there, some of the actual OR guys struggle to find the cabinets too.
as the system they have for locating them gives them a pretty vague location. usually just the street and not specifically where on the street it is.
some of the cabs here are partially covered by hedges etc.
Re: Contracting out BTOR work
12-05-2017 6:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Anonymous wrote:
In this context who are 'they'? I assume you're referring to Open Reach?
I guess it looks as though 'they' are 'BTOR' who if I remember rightly are not contactable by the public?
Re: Contracting out BTOR work
12-05-2017 6:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
you deal with your supplier.
it's the same as electricity, you don't contact the national grid if you have supply problems, you cannot your supplier.
Re: Contracting out BTOR work
12-05-2017 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
National Grid only deals with the high voltage part of the network. Supplies to households are provided by District Network Operating Companies and one can contact them in the case for example of power cuts. One does not contact the company that one pays for electricity usage.
http://www2.nationalgrid.com/UK/Our-company/Electricity/Distribution-Network-Operator-Companies/
Re: Contracting out BTOR work
12-05-2017 7:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
we are not the customer of OR, so you would contact your supplier in any case.
Re: Contracting out BTOR work
12-05-2017 7:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't worry, they'll all be nationalised after the election!
Re: Contracting out BTOR work
12-05-2017 11:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page