cancel
Showing results for 
Search instead for 
Did you mean: 

New tariffs coming in for phone and Call Protect available

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

New tariffs coming in for phone and Call Protect available

Picked this up on another post here https://community.plus.net/t5/Phone/BT-Call-Protect/m-p/1434675#M23435 so why hasn't there been an announcement on here

**Price and product changes – 29th June 2017

The following pricing and product changes will apply from 29th June 2017 as set out below:-

  • We will introduce a new call feature for Plusnet line rental customers called 'Plusnet Call Protect'. This free feature will catch nuisance calls on your landline and send them straight to junk voicemail. More information can be found here
  • For new and existing Plusnet Home Phone customers:-
    • Line rental will increase from £17.99 per month to £18.99 per month
    • Line Rental Saver will increase from £185.88 per year (equivalent of £15.49 per month) to £197.88 per year, (equivalent of £16.49 per month)
    • Call setup fees will increase from 19 pence to 21 pence
    • Call charges for landline to mobile calls will increase from 12.54 pence per minute to 14.65 pence per minute
    • The Anytime International 300 call plan will increase from £7.50 per month to £8.00 per month
  • For existing Plusnet Home Phone customers:-
    • The Anytime, the Plusnet Anytime and the Talk Anytime call plans will increase from £6.50 per month to £7.00 per month
    • The Plusnet Anytime International 300 & the Talk Anytime International 300 call plans will increase from £7.50 per month to £8.00 per month
  • We will be increasing the call cap on the Anytime International 300 call plan for International calls from 30 to 60 minutes. If you hang up before 60 minutes and redial you will not be charged if you are still within your 300 inclusive International minutes.
  • We will be introducing a fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) for calls to 0845 and 0870 numbers on all of our call plans which have inclusive 0845 and 0870 calls. If this limit is breached we will hold the right to bar your phone line or cease your account.
  • Our early termination charges will change. How much depends on your package.

For more details on the pricing and product changes see our FAQ.

74 REPLIES
jab1
Champion
Posts: 2,230
Thanks: 594
Fixes: 9
Registered: ‎24-02-2012

Re: New tariffs coming in for phone and Call Protect available

And more importantly - why have we not been informed by email?

John
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: New tariffs coming in for phone and Call Protect available

Probably 'cause they only need to give us 30 days notice.

DaveyH
Seasoned Pro
Posts: 1,451
Thanks: 258
Fixes: 9
Registered: ‎15-11-2012

Re: New tariffs coming in for phone and Call Protect available

I did start a separate thread about the changes earlier but it mysteriously disappeared
or it got deleted
SpendLessTime
Aspiring Hero
Posts: 2,844
Thanks: 844
Fixes: 82
Registered: ‎21-09-2009

Re: New tariffs coming in for phone and Call Protect available

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New tariffs coming in for phone and Call Protect available

because they only need to give 30 days notice

jab1
Champion
Posts: 2,230
Thanks: 594
Fixes: 9
Registered: ‎24-02-2012

Re: New tariffs coming in for phone and Call Protect available


HairyMcbiker wrote:
Probably 'cause they only need to give us 30 days notice.


OK HB - you are correct, I didn't have my brain fully wired when I posted.Embarrassed

John
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: New tariffs coming in for phone and Call Protect available

i liked this statement Knuppel

This allows us to continue providing brilliant service (we won 21 awards in the past year!)

 especially after this https://community.plus.net/t5/Plusnet-Feedback/worst-provider/td-p/1431561

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Superuser
Superuser
Posts: 1,884
Thanks: 470
Fixes: 7
Registered: ‎05-11-2008

Re: New tariffs coming in for phone and Call Protect available

Another increase in line rental , yet the wholesale cost is down , and the increase is getting earlier every year , well done PN

Mike
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: New tariffs coming in for phone and Call Protect available

Well someone has to pay for the free offers Ticked off

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
custos
Aspiring Pro
Posts: 315
Thanks: 49
Fixes: 2
Registered: ‎28-06-2007

Re: New tariffs coming in for phone and Call Protect available

Yet another unjustifiable increase which means I would paying £3.00 a month more than when my current contract started. And as for the ridiculous 'call connection' and calls to mobile charges. Sorry Plusnet, but no thanks - I'm, off!

alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: New tariffs coming in for phone and Call Protect available

Who'd have thought that it would be cheaper to call from a mobile phone? I don't make many calls and now have a Three prepay mobile. 3p a minute to a landline or mobile, free Caller ID, no connection charge, no rounding up to whole minutes. I used to pay Plusnet for Anytime Calls but since prices have gone up I don't pay it anything for calls. Higher price lower income. How does that make sense for a business?

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: New tariffs coming in for phone and Call Protect available

Everything goes up......... i know a friend with skytv and he is already paying £18.99 for line rental and sky charges £1.25 for voicemail, and sky free evening and weekend is about the same price as plusnet at the time of posting this around £4 a month.

Im assuming Call Protect is like tps ? ive added it to my landline to see if it helps any, and i only added it as it was free Tongue

Gel
Seasoned Pro
Posts: 1,661
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New tariffs coming in for phone and Call Protect available

just to add - for those of us on line rental saver

https://www.theguardian.com/money/2017/feb/22/bt-refuses-refund-prepaid-line-rental-cancel-service

In light of its price increases, I contacted BT to cancel my service, as per the rules you recently reported. I was told that as the line rental and broadband are separate, if I cancelled I would lose my pre-paid line rental payments. I challenged this, but was told by the member of staff that BT is a big company with good lawyers and I would lose the money. Is this right? JD, by email

No, what you have been told is wrong. We asked the regulator, Ofcom, about your experience, and it says: “We contacted BT to express concerns about the exit terms it was imposing on customers who had paid line rental upfront, and BT has now assured us that customers wishing to end their contract following its price increases will now be given a pro-rata refund of any line rental paid upfront.”

BT has confirmed it accepts this and will be contacting customers and briefing its advisers. To be clear, if you leave a phone company mid-contract due to a significant price rise within 30 days, you should not incur penalty charges – including pre-bought line rental.