Please stop contracting out when the customer has paid for Openreach to come out. Your contractor's are, and always have been, incompetent, bone-idle bodge artists.
I think you'll find that it's Open Reach themselves that are doing the contracting and not Plusnet, I guess they (Open Reach) have a lot of work to do which in itself is worrying!
I had the misfortune of having an MJ Quinn subby attempt to install a new line last year, the numpty couldn't even find the street cabinet to connect me to :grin:
to be fair to the contractor there, some of the actual OR guys struggle to find the cabinets too. as the system they have for locating them gives them a pretty vague location. usually just the street and not specifically where on the street it is.
some of the cabs here are partially covered by hedges etc.
National Grid only deals with the high voltage part of the network. Supplies to households are provided by District Network Operating Companies and one can contact them in the case for example of power cuts. One does not contact the company that one pays for electricity usage.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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