Plusnet is the winner of the 2014 Home Broadband Survey, an examination of the state of UK broadband carried out by comparison site BroadbandGenie.co.uk and technology magazine PCAdvisor.co.uk Plusnet was declared the Best Broadband Provider, garnering the following poll results:77% of our customers said they were happy with our customer service, while a fantastic 81% would recommend us. Plusnet was also voted Best Budget Provider by the judging panel. Kelly Dorset, Head of Digital Care of Plusnet, said:
“If you’re a regular Community site user, you’ll be aware that our call wait times have not been great for the past few months, but we’ve been working hard to get them back to an acceptable level. It’s heartening to see that despite these problems, our customers still think we are providing good customer service.”
Andy Baker, CEO of Plusnet, said:
"It's fantastic to be voted both the Best Broadband Provider and Best Budget Provider for the second year running. We've invested heavily in our customer services division in recent months, including opening a new service centre in Leeds, strengthening our advisor training and delivering a new phone system and we plan to keep improving further."
PC Advisor’s Matt Egan said:
"Comprising the views of more than 10,000 UK broadband consumers and a panel of industry experts, the PC Advisor and Broadband Genie Broadband Survey gives the most accurate picture yet of Broadband Britain in 2014.
“UK consumers are enjoying better value and performance than we've seen before as speeds increase and prices drop. We were pleased to see that satisfaction levels continue to rise, although there is clearly still work to be done.”
Broadband Genie Editor Matt Powell commented:
“Our survey revealed some encouraging results, with many ISPs receiving high ratings for important areas such as customer service and technical support”
It’s been a great start to the year for Plusnet as we also scooped awards for 'Best Value Home Broadband' and 'Best Customer Service' at the uSwitch Broadband Awards back in Janu....