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err_connection_reset on SOME websites only, All PCs, All Browsers

starfire
Dabbler
Posts: 17
Registered: 14-03-2013

err_connection_reset on SOME websites only, All PCs, All Browsers

Hi,

 

Been running my Zyxel VMG8924-B10A VDSL router fine without issue with Plusnet FTTC for some time.

Last 2 days something has gone wrong, for certain websites only (eg, bbc, ebay) I will lose access and Chrome reports err_connection_reset 101 - other browsers such as IE and Edge also report similar failure as do other computers via ethernet and mobiles via wifi.

So, it's not a computer, browser or wifi/ethernet specific issue.

If I reboot the router everything returns to normal for a few hours then it will fail again in a similar way.

Note I can both ping and traceroute to the affected websites when the fault occurs, it seems purely a http/https type issue...

I factory reset via the GUI and reloaded my backup config file afterwards but the issue remains.


Anyone come across anything like this before ?  I'd like to say the router is failing but the nature of the fault doesn't seem like a hardware problem.

 

My only thought at the moment is a possible MTU issue but the router is set at 1492 and has never been changed so unless something further down the chain like plusnet routers doesn't like the packets?

2 REPLIES
caravanj
Aspiring Pro
Posts: 218
Thanks: 37
Fixes: 2
Registered: 31-07-2014

Re: err_connection_reset on SOME websites only, All PCs, All Browsers

This sort of problem is why we always use the router / modem supplied by our ISP, in this case Plusnet.

The link below may help you.

https://appuals.com/best-fix-err_connection_reset/

 

starfire
Dabbler
Posts: 17
Registered: 14-03-2013

Re: err_connection_reset on SOME websites only, All PCs, All Browsers

I've tried different MTUs on the router but no difference.

 

 

Think I'll look for a different combined VDSL/router combo.