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Static IP

FIXED
ubique1134
Newbie
Posts: 1
Registered: 2 weeks ago

Static IP

2 weeks ago

I recently moved (ok not that recently now, it was back in Feb). As a condition of my renewal, I insisted on keeping my static IP and it was agreed to re-establish my static IP profile on my account. I have finally got round to setting up my new nextcloud server and I look at my connection now and I am currently sitting on a dynamic profile (.dyn.plus.net). Could a staff member please flag this to re-apply the grandfathered static IP component to my username profile?"

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Townman
Superuser
Superuser
Posts: 29,294
Thanks: 13,432
Fixes: 251
Registered: ‎22-08-2007

Re: Static IP

Fix

2 weeks ago - last edited 2 weeks ago

Probably better to call support.  Make clear that you had this feature and it was lost on a house move / product change.  This is a known problem.  So long as it is the same account the fix is easy; the IP component needs to be refreshed.

Few Plusnet staff lurk here these days.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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