Using the BT Smarthub 6 on a Plusnet Account
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Re: Using the BT Smarthub 6 on a Plusnet Account
06-02-2020 10:01 AM - edited 06-02-2020 10:18 AM
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On BT Community page with Type A shows for post dated 1-10-2019
Hub with firmware SG4B1000E01E
The Type B is running firmware v0.09.06.05093-BT 23-Jul-2018 (Possibly see post 169 in BT Link)
https://community.bt.com/t5/BT-Devices/Smart-Hub-6-type-A-Firmware-update/td-p/1946919
(Post 59 and 129, 113 and 169)
Re: Using the BT Smarthub 6 on a Plusnet Account
06-02-2020 10:38 AM - edited 06-02-2020 10:41 AM
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Also for the BT Smart Hub 2 v0.16.02.08304-BT dated 19Dec 2019
Unable to assist re version on the BT Buisness versioin on the Smart Hub (HH6) but forum contibuter, Baldrick1 will help no doubt as he uses 1
Re: Using the BT Smarthub 6 on a Plusnet Account
06-02-2020 12:20 PM
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My Business Smarthub I’s on firmware SG4B1B0092BC since 17 Nov 2019.
If yours has still not updated then it might be worth doing a factory reset and setting it up again from scratch.
Moderator and Customer
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Re: Using the BT Smarthub 6 on a Plusnet Account
06-02-2020 7:40 PM - edited 06-02-2020 7:41 PM
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Hi chaps,
Mine is a 6A and is on SG4B1000E01E - if that is the latest firmware then thats fine.
Re: Using the BT Smarthub 6 on a Plusnet Account
06-02-2020 7:44 PM
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My Business Smart Hub 6 is also running firmware SG4B1B0092BC
Re: Using the BT Smarthub 6 on a Plusnet Account
24-02-2020 9:27 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Using the BT Smarthub 6 on a Plusnet Account
19-03-2020 2:18 PM
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I got a Type A Hub with firmware SG4B1000E01E
It's running robustly on my Plusnet Account.
The problem is the BT Wi-fi status is Active and there's no option to turn it off in this firmware.
There's a link to BT Wi-fi website but as Plusnet user, I do not have a BT wifi account to turn it off.
It's broadcasting BTWi-fi-with-FON and BTWifi-X which I can not use ...
Re: Using the BT Smarthub 6 on a Plusnet Account
19-03-2020 4:33 PM
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Interesting. I use the business version but have a FTTP version that uses the same firmware as yours and it's switched off on that. How long has it been in use? It might switch off automatically in time.
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Re: Using the BT Smarthub 6 on a Plusnet Account
19-03-2020 4:43 PM
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Does it not switch off with a factory reset?
I seem to remember the HH5;s did it that way.
Re: Using the BT Smarthub 6 on a Plusnet Account
19-03-2020 6:19 PM
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factory reset works, thanks!
I forgot to do this step when it's so easy to get it working for Plusnet 😀
Re: Using the BT Smarthub 6 on a Plusnet Account
21-03-2020 10:49 AM
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When everything else fails read the instructions!
Moderator and Customer
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Re: Using the BT Smarthub 6 on a Plusnet Account
21-03-2020 1:32 PM
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I've been using a Home Hub 6 for almost a year now, it's been great for my somewhat limited needs.
However for the past couple of months I've had issues with my Epson wireless printer and TP-Link Smart Plug. Both lose wireless signal and to reconnect them I have to reboot the Hub 6 and set up wireless for the printer, hard reset the smart plug and set up again. However both fail again within 24hrs each time. All other wireless devices are unaffected. Its probably nothing to do with the Hub 6 but …..
I got a chance to buy a new but cheap Business Hub 6, I done that and set it up without issue yesterday evening. However the firmware version is SG4B1B00500C dated 01-Jan-0001. I thought it might update overnight but as it hasn't I've just done a factory reset and I'll check again tomorrow.
Is there anything else I should be aware of regarding kickstarting the firmware update? Thanks.
Re: Using the BT Smarthub 6 on a Plusnet Account
21-03-2020 4:20 PM
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I’d wait and see. It might sort itself out either during one of its nightly chats with BT or when it does its fortnightly soft reset.
Moderator and Customer
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Re: Using the BT Smarthub 6 on a Plusnet Account
24-03-2020 7:02 PM
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Bladrick1, yeah a bit of patience paid off as it updated on Sunday to firmware version: SG4B1B0092BE
No issues so far regarding my wireless printer & smart plug.
Thanks
Re: Using the BT Smarthub 6 on a Plusnet Account
29-03-2020 4:30 PM
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Hi, You are a mine of information, I will certainly give this a try. Your response prompts a further question though.
You imply that BT will update the firmware to a router even when connected to Plusnet (point 11). Is this so?
Thanks.
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