Hub One Firmware Updates
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Re: Hub One Firmware Updates
21-05-2018 11:15 AM
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Hi could I get the latest update sent to my router thanks.
Re: Hub One Firmware Updates
26-05-2018 5:40 PM
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My internet keeps dropping out when high in bandwidth. Could I please have the latest firmware sent to my router please?
Re: Hub One Firmware Updates
29-05-2018 9:37 AM
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@Calam & @Jaketheb, both of your devices are already running the latest firmware revision (4.7.5.1.83.8.237.2.2). This can be determined by logging into the router interface and checking the footer where it will display both the version, and the last time there was a software update.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One Firmware Updates
01-06-2018 1:53 AM
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Hi,
I inherited a PlusNet Hub One router from my daughter last December when she moved out of her flat and thus I swapped out my old 2704n router and BT openreach VDSL2 modem for the Hub One mainly to reduce the box count. I changed the user id and password to my account and it connected fine.
I would like to upgrade the router to the latest firmware.
The serial number is +081441+NQ61404365
The router is currently running firmware version 4.7.5.1.83.8.237.2.2 Lasted Updated 07/08/17
The Tr69 log has the "https://ceased.tr69" entry in addition to the "Could not resolve" host entry
Thanks in Advance,
Victor.
Re: Hub One Firmware Updates
01-06-2018 3:04 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One Firmware Updates
01-06-2018 11:26 AM
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Right ok, yes please reinstate the router management so any new future version of firmware will be applied automatically.
Thanks,
Re: Hub One Firmware Updates
on 18-10-2018 8:04 AM - last edited on 19-10-2018 7:25 AM by dvorak
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Hoping that @bobpullen or one of the team could pick this up for me please.
I have just started to use my new Hub One, I've had it since Dec17 from PN, but preferred to stay with my old Hub5B but this just died
I can see I am on the ceased list;
(27992.470000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
and firmware is;
Plusnet Hub One | Software version 4.7.5.1.83.8.226 | Last updated Unknown
Serial number: +081441+NQ7360XXXX
Could I be put on the active list so the firmware gets updated please?
(Curious why I'm on the ceased list when the router is new out the box?)
Moderator's note by Adie (Dvorak) obfuscated serial number
Re: Hub One Firmware Updates
18-10-2018 8:14 AM
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@dgilbert2, please factory reset your device by inserting something into the pinhole at the rear of the unit until the status light flashes green. When the device comes back up, you should find it's now on the Management platform, and will update to 237.2.2 within a few days (and at some point later to the build we're currently pushing out to customers).
@VictorTebbutt, ridiculously late response, but if you'd like me to associate your router with your account, then I'll need the MAC address of the device as well as the serial?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One Firmware Updates
18-10-2018 8:19 AM
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@bobpullen many thanks for such a quick response, it is appreciated. Can I do the factory reset reset through the routers /Advanced Settings/System/reset menu? Its just physically easier if that is the same method, thanks.
Re: Hub One Firmware Updates
18-10-2018 7:21 PM
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Many thanks @bobpullen , did the factory reset and no longer "ceased"
Re: Hub One Firmware Updates
22-10-2018 5:23 PM - edited 22-10-2018 5:24 PM
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@bobpullen following the factory reset last week, my hub one now seems to be making the correct TR069 connection each day, but no signs yet of any firmware update (its still on 4.7.5.1.83.8.226). Is there anything else I need to do?
16:05:11, 22 Oct. (329881.450000) CWMP: session completed successfully
16:05:11, 22 Oct. (329881.250000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
16:05:08, 22 Oct. (329878.890000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
16:05:08, 22 Oct. (329878.890000) CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE'
16:05:08, 22 Oct. (329878.600000) CWMP: Initializing transaction for event code 2 PERIODIC
Thanks
Re: Hub One Firmware Updates
22-10-2018 7:21 PM
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Re: Hub One Firmware Updates
24-10-2018 8:02 PM
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No signs of an update yet to 237.2.2, or am I just being impatient?
Re: Hub One Firmware Updates
31-10-2018 12:24 PM
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@dgilbert2, I've just upgraded your firmware to the latest version. Your router will have rebooted to apply the update so apologies if you were in the middle of anything.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One Firmware Updates
31-10-2018 6:53 PM
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Thank you, firmware updated now
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