Hub One Firmware Updates

[#1]

Hi @deborahbaw, I've passed this onto our products team to see if they can push the update for you.

[#2]

Thanks @LaurenB the update has now come through 

[#3]

@bobpullen Are you able to push through an update for me. Look like my hub one has not been updated in quite a long time! Many thanks.

1. Product name: Plusnet Hub

2. Serial number: +081441+NQ74802016

3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown

[#4]

@dablondi, done. Your router will reboot to apply the update.

[#5]

@bobpullen thank you!

[#6]

@bobpullen  can you please arrange for my hub one to be updated.

Serial Number  +081441+NQ72604654

Mac Address   b8:ee:0e:f0:e2:02

Software version 4.7.5.1.83.8.226 Last updated Unknown

Thanks

[#7]

@protos22, done.

[#8]

@bobpullen 

Many thanks.

[#9]

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ55007665
3. Firmware version:	Software version 4.7.5.1.83.8.217.1.1 Last updated 02/03/16
4. Board version:	Plusnet Hub One

Mine appears to be stuck on an ancient version, could you push an update ASAP please.

[#10]

Hi @bobpullen

Could you assist @milesmowbray with a firmware update as per his post?

Best wishes

Dave

[#11]

Hi  @bobpullen,

Wonder if I could also put my name on your list of firmware updates pse…?

    1.  Product name: Plusnet Hub.

    2.  Serial number:+081441+NQ815414123.

         Firmware version:Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown

I've had this router for a while and I don't 'think' the firmware has been updated since I got it...

Thanks.

[#12]

Hello @bobpullen

Is it possible to get my firmware updated too please?

1. Product name: Plusnet Hub

2. Serial number: +081441+NQ71409693

3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 07/08/17

4. Board version: Plusnet Hub One

Thanks,

Dan.

[#13]

@DanKent, done.

@milesmowbray, yours was done the other day.

@PNnewbie, that serial isn't the one associated with your account from what I can tell. If it is the device you're using then please PM me the full MAC address as well and I'll see what I can do.

[#14]

Cheers for that Bob.

Prior to the firmware update, I'd had a Openreach phone engineer out to test the phone line, which came back as okay.

The firmware update was then applied, but I'm still seeing "PPP LCP Send Termination Request [User request]" in the router logs at the same time as being disconnected for a couple of minutes. This is happening several times a day. I'd been hopeful the firmware would solve this but sadly not!

I'm currently awaiting the visit of a broadband engineer.

[#15]

I am currently using a Home Hub6a, which I find very stable. Can I have the hub one plugged into the same phone line at the same time so it can get the latest firmware. Just in case I have to use it again. I know i can do this by unplugging the Home Hub but don't really want to do that.