DNS issues
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DNS issues
11-10-2020 9:01 AM
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We are having multiple devices with connectivity issues and after experiencing it myself I switched my pc to a direct DNS provider, which resolved the issue. Is there a way to change the DNS settings on the router, I can't seem to find it.
Thanks
Tony
Re: DNS issues
11-10-2020 12:35 PM
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@TONYOH Welcome to the forum. 🙂
If it's a Plusnet-supplied router, then unfortunately, no. 😥
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: DNS issues
11-10-2020 9:31 PM
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@TONYOH couple of questions...
1. Is the problem temporarily resolved if you reboot the router?
2. If you configure a device to go direct to the Plusnet DNS servers (212.159.13.49 & 212.159.13.50), does that also 'fix' things?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS issues
11-10-2020 9:43 PM
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The outage is normally less than a minute, so I haven't managed to reboot yet. Yes, we have devices using direct server addresses to bypass the issue, though not the Plusnet ones, but I can try those. I normally see this when gaming, so I expect it to reocurr if these changes have not solved the issue. Will update in the week if I have noticed it. Thanks
Re: DNS issues
12-10-2020 9:55 AM
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Thanks, doesn't quite fit the symptoms of what I suspected.
Just to confirm: you are using a Hub One router?
Let me know how you get on as I may still be able to help.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS issues
12-10-2020 3:17 PM
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Re: DNS issues
18-10-2020 3:01 PM
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Re: DNS issues
18-10-2020 9:09 PM
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Will try and take a look tomorrow for you...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS issues
20-10-2020 10:34 AM
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I have the same on and off internet issue since 3 days ago, in the evening mostly.
I tried all sorts of online tweaks, I`ve changed the DNS address, reinstalled my network adapter, reset the router, nothing worked, I have no stable internet connection in the evening.
My phone also losses wifi signal so it`s not my laptop`s fault.
Any advice?
Re: DNS issues
20-10-2020 5:49 PM
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@TONYOH - I've pushed an update to your router. You'll need to reboot at your side to apply it. Keep an eye on things and let me know if it's helped.
@Doinita - sorry to hear you're having problems but it seems your issue is unrelated. Firstly, you are not using a Hub One (you have a Hub Zero). Secondly, your physical broadband connection is dropping out. I would suggest you start a new thread and if you haven't already, report a line fault here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS issues
20-10-2020 8:13 PM - edited 20-10-2020 8:13 PM
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Hi Bob, thank you for your reply, I`ve researched a lot on this forum and bought a Bt Hub 6 off Ebay, hopefully I`ll have a better internet connection if I manage to install it
So far my internet didn`t drop at all today, it`s just slower than usual, not much I can do apart from reporting it, thank you
Re: DNS issues
21-10-2020 8:23 AM
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Re: DNS issues
30-10-2020 7:13 PM
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Seems much better, only noticed one drop, which is fine. Thanks for your assistance.
Regards
Tony
Re: DNS issues
30-10-2020 8:32 PM
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Re: DNS issues
30-10-2020 9:47 PM
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Same here, and this morning and last night, intenet keeps dropping...
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