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System updating 3 days?

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footsore67
Newbie
Posts: 2
Registered: 2 weeks ago

System updating 3 days?

Hi joined up 3 days ago and my broadband is working fine. However in my members area most of the sections have ''unable to change......'' our system may be updating.   I'm  not seeing info about sports app which i'm considering.    

My mate joined after me and his members area is working fine.   What's up. 

 

Thanks

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: System updating 3 days?

Fix

Hi there, 

 

I've just checked your account and it looks like this month's bill is still clearing which is likely to be the reason for that. That process usually takes around 5 working days so you should be able to access it soon. 

 

Sorry for any inconvenience and do let me know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
footsore67
Newbie
Posts: 2
Registered: 2 weeks ago

Re: System updating 3 days?

Thanks Adam...….all working now. Many thanks.

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,122
Thanks: 112
Fixes: 52
Registered: ‎06-08-2018

Re: System updating 3 days?

Great to hear @footsore67.

 

Give us a nudge if you need any further support.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team