Prepaid Mastercard
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Re: Prepaid Mastercard
22-06-2019 4:57 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Prepaid Mastercard
22-06-2019 5:00 PM
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The 23rd falls on a Sunday. There is no postal service on a Sunday. JEEZ.
Re: Prepaid Mastercard
22-06-2019 5:02 PM - edited 22-06-2019 5:03 PM
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Re: Prepaid Mastercard
22-06-2019 7:19 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Prepaid Mastercard
22-06-2019 7:28 PM
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Moderator's Note(s)
Unhelpful post removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Prepaid Mastercard
22-06-2019 7:29 PM
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Re: Prepaid Mastercard
24-06-2019 8:10 AM
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Hi @Whywee, I'm really sorry that the cashback has not arrived by the expected date.
As previously mentioned, as this has not arrive on time, you will now need to contact Purecard directly quoting your username. Please let us know how this goes and get back to us if you have any further issues.
I'm really sorry for any inconvenience caused by this.
Re: Prepaid Mastercard
24-06-2019 1:33 PM
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Between dealing with Plusnet and Purecard, I have never ever dealt with a business so misinformed and disorganised as these two.
Plusnet: please pull your finger out and chase this card up with Purecard immedialty. It is not my responsibility to continually call Purecard and email Plusnet.
Now please sort this out.
Re: Prepaid Mastercard
24-06-2019 2:50 PM
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Hi @Whywee I'm really sorry that Purecard were unable to advise of your reward card's status and for the issues you have incurred trying to redeem this.
I'm escalating this with the relevant team and will get back to you once I have a response. I'm really sorry for the inconvenience of this.
Re: Prepaid Mastercard
24-06-2019 3:02 PM - edited 24-06-2019 3:05 PM
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the same thing for weeks now, that the card has been dispatched and would arrive. This was when Purecard had not even heard of me. This is followed up by the same old apologies and promises that someone is looking into it. Again, followed up by a generic email informing me that the marketing team have assured you that it is being dealt with. It never is, and the card never materialises.
Take this up with your management please and not just another department.
Re: Prepaid Mastercard
24-06-2019 4:04 PM
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I appreciate that you feel this has gone in circles but please be assured I have escalated this further and will get back to you once I have an update. As @BenD has previously mentioned we can see this is a valid claim and therefore will ensure the reward is received one way or another.
Re: Prepaid Mastercard
25-06-2019 1:30 PM
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What are you doing to sort this out?
Re: Prepaid Mastercard
25-06-2019 3:33 PM
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Hi @Whywee, I'm in the process of chasing this for you and as advised will get back to you once I have a further update for you. I'm really sorry for the inconvenience.
Re: Prepaid Mastercard
26-06-2019 8:40 AM - edited 26-06-2019 8:41 AM
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Please contact me to discuss how you would like to compensate me for the inconvenience and sheer amount of time spent phoning and emailing you and Purecard regarding this matter. In the meanwhile I would like a report on the progress of you efforts to sort this rewards card issue out.
Re: Prepaid Mastercard
26-06-2019 10:18 AM
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Hello @Whywee
I have responded to your query via a ticket. You can view this ticket by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Kind regards.
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