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Prepaid Mastercard

Donna79
Dabbler
Posts: 13
Thanks: 1
Registered: ‎07-05-2019

Prepaid Mastercard

Hello

How do I claim my pre-paid Mastercard? I ordered broadband & telephone on 15th April & service went live 24th April. I have checked emails for any links/info for how to claim, but have been unable to find anything.

Many thanks

109 REPLIES 109
Community Veteran
Posts: 9,566
Thanks: 1,504
Fixes: 11
Registered: ‎02-08-2007

Re: Prepaid Mastercard

Did you order BB direct from PN or through some other company such as one of the many best deal sites ?

If ordered through one of those sites then you need to take it up with them.

Donna79
Dabbler
Posts: 13
Thanks: 1
Registered: ‎07-05-2019

Re: Prepaid Mastercard

Hello

I ordered both services direct from the Plusnet website.

Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Prepaid Mastercard

Hi there, 

 

You should receive a redemption email from us for the card within 10 working days following the day you signed up with us. We've not quite reached that yet but please do let us know if you haven't received anything by the weekend. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Donna79
Dabbler
Posts: 13
Thanks: 1
Registered: ‎07-05-2019

Re: Prepaid Mastercard

Hi 

That's great, many thanks for your help

Whywee
Rising Star
Posts: 69
Thanks: 4
Fixes: 1
Registered: ‎02-05-2019

Re: Prepaid Mastercard

Dear Adam.
I signed up over 2 weeks ago and have not yet recieved a redemption email. Why?
Plusnet Help Team
Plusnet Help Team
Posts: 14,324
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Registered: ‎21-04-2017

Re: Prepaid Mastercard

I'll add a reply to the thread shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Donna79
Dabbler
Posts: 13
Thanks: 1
Registered: ‎07-05-2019

Re: Prepaid Mastercard

Hi Adamwalker,

Just to let you know I've not received my redemption email as of yet.

Many thanks

 

Donna

Whywee
Rising Star
Posts: 69
Thanks: 4
Fixes: 1
Registered: ‎02-05-2019

Re: Prepaid Mastercard

Can I have mine too.
preecejon
Grafter
Posts: 50
Thanks: 4
Registered: ‎27-12-2009

Re: Prepaid Mastercard

I had this useless reply today...

"Sorry about the delay in receiving your reward.

We have had a response from our marketing team who have let us know that they have had an error with the reporting system which allows them to send an email to claim the reward within 10 days after they go live.

This should be fixed soon, so please keep an eye out for the email."
Whywee
Rising Star
Posts: 69
Thanks: 4
Fixes: 1
Registered: ‎02-05-2019

Re: Prepaid Mastercard

And yet another issue PN. This is no answer at all. Could be 2.months or 2.days.
preecejon
Grafter
Posts: 50
Thanks: 4
Registered: ‎27-12-2009

Re: Prepaid Mastercard

Is ridiculous. They expect me to wait an unknown amount of time for an email that's already late! They should just skip the email at this point and send the reward card. I work in customer services and plusnet are appalling
Plusnet Help Team
Plusnet Help Team
Posts: 961
Thanks: 165
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Registered: ‎22-01-2018

Re: Prepaid Mastercard

Hello @Donna79,

 

I am sorry to hear you haven't received  your redemption email to claim your reward as this should have reached you by now. I have escalated it to the relevant team who will get back to me over the next 5 working days and I will update you at that time with what will happen next via the account here.

 

 

Hello @preecejon

 

You should be receiving you email any day now, please get back to us if you receive nothing within the next 48 hours and we will escalate it to the relevant team.

 

Hello @Whywee,

 

I believe @Gandalf has advised on the rewards process in your other thread here.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Whywee
Rising Star
Posts: 69
Thanks: 4
Fixes: 1
Registered: ‎02-05-2019

Re: Prepaid Mastercard

Yes, and my account has been live for 8 days. You state that email will be with me with 10 days. So will it arrive in the next 2 days?
Plusnet Help Team
Plusnet Help Team
Posts: 961
Thanks: 165
Fixes: 30
Registered: ‎22-01-2018

Re: Prepaid Mastercard

Hello Whywee,

 

The terms and conditions for our rewards are below;

 

1. How do I claim for my cashback or Gift Card?

You'll get an email sent to the address you provided when you signed up. You'll normally receive this email within 10 working days of your first service being up and running.

Open the email and click on the link — it's valid for two months from the date we sent it. You'll then be directed to an online form. Fill in your details on this form and then click 'submit'.

You'll then see a confirmation screen — your Plusnet Reward is on its way.

You should receive your reward within 30 days of receiving confirmation that it's on its way. It will be sent either via post or email, depending on the type of reward.

Please get back to us if you do not receive a redemption email after 10 working days from the account going active.

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team