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Fibre Upgrade Activation Date Question

FIXED
sprill22
Interested
Posts: 2
Thanks: 1
Registered: ‎09-10-2019

Fibre Upgrade Activation Date Question

Howdy, Due for an upgrade today. Checked the status in the account and found the entry for the upgrade dated 01/01/1970. If anyone has a moment please can they confirm the status of the order.

Thanks.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Fibre Upgrade Activation Date Question

Fix

Hiya. Sorry for the confusion caused by the incorrect completion date for your fibre order you've seen online. I've checked the status and I can see the order was delayed to Friday due to engineer availability.

I'd expect an engineer to carry out the necessary work during the day and you to be on fibre in the evening.

Let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
sprill22
Interested
Posts: 2
Thanks: 1
Registered: ‎09-10-2019

Re: Fibre Upgrade Activation Date Question

Ah, good news.

Thanks for your reply.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Fibre Upgrade Activation Date Question

No problem and yup fingers crossed all goes through smoothly then.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet