cancel
Showing results for 
Search instead for 
Did you mean: 

Not received £75 cashback

FIXED
shrewmouse
Newbie
Posts: 4
Fixes: 1
Registered: 2 weeks ago

Not received £75 cashback

Hi, i transfered to Plusnet in August and like many others have not yet receieved my promised cheque for £75. Please could this be rectified? Thanks!

10 REPLIES 10
Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Not received £75 cashback

Hi there and thanks for joining us, 

 

I've just checked our cashback systems and I can see that we sent you an email on 10/9/19 which includes a link that you'd need to follow to claim the cheque. 

 

Please check the email address you gave us when you signed up for an email from no-reply@plusnetrewards.com with the subject line "

Claim your Plusnet Reward" 

 

Any issues please just let me know. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
shrewmouse
Newbie
Posts: 4
Fixes: 1
Registered: 2 weeks ago

Re: Not received £75 cashback

Hi Adam, i have checked all my emails and did not receive that one. The email address you have is correct. Please could the email be resent?
Thank you
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Not received £75 cashback

Hi @shrewmouse 

 

I've claimed this for you on your behalf - The reward could take up to 30 days to get to you - please let us know if this doesn't happen. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
shrewmouse
Newbie
Posts: 4
Fixes: 1
Registered: 2 weeks ago

Re: Not received £75 cashback

Thank you very much MoR! I will report back when it has arrived.
wf1205
Newbie
Posts: 4
Registered: 3 weeks ago

Re: Not received £75 cashback

I HAVEN'T RECEIVED MY CASH BACK AS WELL
Plusnet Help Team
Plusnet Help Team
Posts: 539
Thanks: 75
Fixes: 41
Registered: ‎02-05-2017

Re: Not received £75 cashback

Hi @wf1205, thanks for getting in touch.

 

I am sorry to hear you have not received your cashback, I've taken a look into the systems and can see an email was sent on 30/09/2019 to claim your reward. If you haven't done so already, I'd recommend checking your spam/junk folder.

 

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
wf1205
Newbie
Posts: 4
Registered: 3 weeks ago

Re: Not received £75 cashback

Hi
I have checked my spam box on the 30th September. There is no any email regarding to the reward. Please can you resend the cash back again pls
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Not received £75 cashback

Hi @wf1205 

 

I've redeemed this for you - the reward should be with you within the next 30 days. 

 

Please let us know if you need any further assistance. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
shrewmouse
Newbie
Posts: 4
Fixes: 1
Registered: 2 weeks ago

Re: Not received £75 cashback

Fix

Thank you! Cheque now arrived.

Plusnet Help Team
Plusnet Help Team
Posts: 539
Thanks: 75
Fixes: 41
Registered: ‎02-05-2017

Re: Not received £75 cashback

Glad to hear you have received the cheque @shrewmouse.

 

If we can help with anything else, just let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team