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Order is dead?

Posts: 5
Thanks: 1
Registered: ‎30-07-2020

Order is dead?



 I am wondering if  anybody working on my order and it is still alive . It was placed 16th of July and my switch over date supposed to be 27th, but

- no communication after that.

- no updates on support tickets, which I created

- no answering phones for over 40 minutes

- no chat available

- no router

- still paying to BT as usual


Is the company still in business? I wanted to switch all my family from O2 to Plusnet for SIM deals, but now I am not sure anymore.

I understand COVID-19 excuse, it is a tough situation for any business, but no communication at all for 2 weeks? The deadline for switch over has been missed already and no new date provided. I need to know if it is going ahead soon, or I will need to cancel it.


Please let me know.









Plusnet Help Team
Plusnet Help Team
Posts: 8,877
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Order is dead?

Thanks for your time on the phone @ikip

As discussed I've taken personal ownership of this for you and I'll update you as soon as I know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team