No Email About Reward Card

[#1]

Like many others, it seems, I'm waiting for an email with a claim link for my Reward Card. My install completed 20/11/25 so I've waited well over 28 working days.

[#2]

Hi @hoult13 

Welcome to the community.

I've sent you over a private message to take some details to chase this for you.

Michael

[#3]

While I appreciate the responsiveness of the help team on this forum, and am corresponding with them via private messages, I wanted to let people know that so far I've been sent to Blackhawk to chase this because Plusnet said they'd sent the details through, but Blackawk said they haven't got them and I have to go back to Plusnet.

I find this rather absurd. Why should I have to chase Plusnet's supplier for something Plusnet are supposed to give me? 

I'm reasonably confident this will be resolved but for the record I object to Plusnet making this so painful. Why use the reward card system at all? Why not just give an upfront credit or discount on the package?

[#4]

I’ve got a slightly different problem. I came back to Plusnet in November after 2 years away and i got my reward card within a couple of weeks, and registered it. The trouble is, i can’t remember the name of the card provider or the PIN they gave me, and i can’t find anything in my emails to remind me. It’s like a normal Mastercard except you can only spend what’s on the card, and you can log in to see your balance. Any ideas?

Edit- got it. Purecard.com, after that everything was simple. I’ve edited my post as I couldn’t see how to delete it…