Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
My order
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- My order
My order
07-11-2018 9:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi I ordered broadband about 3 weeks ago now I had my router and had an email saying broadband go live date was 2nd November, and nothing has happened apparently there was a problem with my phone line with bt has apparently sorted Monday but still no Internet, spoke to someone on line chat they said I would have the Internet by tonight and still nothing can you please tell me when it's going to be up and running as I've never had an issue like this before and considering leaving plusnet already as nothing seems to be getting done or no email or text telling me when It will be up and running.. I'm a student at university so having the Internet will help me, please can you sort this out or find the problem and fix it?
Message 1 of 3
(400 Views)
2 REPLIES 2
Re: My order
08-11-2018 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Peter, I'm really sorry about the poor start to proceedings with us. I've just been reading through the notes on your account and can see that the services have been activated but a fault with the line is preventing them from working.
I'm going to take ownership of getting updates on this to you and will add a reply to your account shortly. Here's a direct link to the open fault ticket https://www.plus.net/wizard/?p=view_question&id=184267428
Adam
Message 2 of 3
(358 Views)
Re: My order
15-11-2018 4:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 3 of 3
(321 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page