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Engineer didn't turn up
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Engineer didn't turn up
04-07-2020 11:23 AM
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I was supposed to have an engineer come around yesterday between 1-6 to setup my broadband. I waited all day yesterday and he didn't show. I haven't received any calls or texts to update me about the situation. My router hasn't been dispatched yet either, so I don't know what the situation is with my order.
Any help would be appreciated.
Any help would be appreciated.
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Re: Engineer didn't turn up
04-07-2020 11:29 AM
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No router usually means your order has gone off somewhere.
No doubt someone more knowledgeable i.e. staff member, will pop up soon.
Ever helpful. Sure, I’d love to help you out. Now which way did you come in?
Re: Engineer didn't turn up
07-07-2020 12:19 PM
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Thanks for your post @PandOferry
I'm sorry to see the engineer didn't arrive. I've looked into the order and I can see we weren't able to automatically place with our suppliers for one reason or another. I apologise for the lack of communication regarding this. I've messaged you back via Twitter with a bit more information.
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