Engineer didn't turn up

[#1]

I was supposed to have an engineer come around yesterday between 1-6 to setup my broadband. I waited all day yesterday and he didn't show. I haven't received any calls or texts to update me about the situation. My router hasn't been dispatched yet either, so I don't know what the situation is with my order.
Any help would be appreciated.

[#2]

No router usually means your order has gone off somewhere.

No doubt someone more knowledgeable i.e. staff member, will pop up soon.

[#3]

Thanks for your post @PandOferry 

I'm sorry to see the engineer didn't arrive. I've looked into the order and I can see we weren't able to automatically place with our suppliers for one reason or another. I apologise for the lack of communication regarding this. I've messaged you back via Twitter with a bit more information.