Service restricted
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Service restricted
Service restricted
21-10-2019 7:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi could someone please look into ticket #193878070 i was given assurances that my service would not be restricted and agreed a payment date of the 26th would be fine but plusnet have seen fit to go ahead and restrict my service to which i am now having to use my mobile data allowance to be able to raise this issue attached is a copy of the reply received today agreeing no restrictions would be placed on my service and an agreement of the 26th . Soon as i have settled this invoice i will be seeking to leave plusnet as it's just one problem after another enough is enough.
Re: Service restricted
21-10-2019 9:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@OskarPapa sorry to be a pain but are you able to have a look into this issue as mentioned above.
Re: Service restricted
22-10-2019 10:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey @jamesanstee,
Apologies for the delay in response, it's been a bit busy!
Sorry to hear you've got erroneous restrictions on your service and apologies for the frustration caused. I've removed those restrictions now, you should be able to browse as normal - although if you notice the restrictions still in play please reboot your router as per the instructions here.
Thanks.
Re: Service restricted
25-10-2019 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could the restrictions please be lifted again as they have been put back on as per ticket number above
Re: Service restricted
25-10-2019 12:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What is the point in the live chat system when it does not even work been trying since 9-30am to speak with someone about the restrictions .
Re: Service restricted
25-10-2019 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I should also add that under ticket #193878070 the account was asked to be monitored by another agent to ensure the restrictions were not placed on the service clearly this has not been done.
Re: Service restricted
25-10-2019 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @jamesanstee
I can see that an agent has been into your account and removed these restrictions earlier today
Please let us know if you are still having issues using the service.
Kind Regards,
MoR
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page