cancel
Showing results for 
Search instead for 
Did you mean: 

Need Urgent Help

KKPGD
Newbie
Posts: 4
Fixes: 1
Registered: ‎09-01-2020

Need Urgent Help

So, die to the pandemic my pay at work as suffered and as such am late paying my wifi bill.

I will be able to pay friday but will be restricted and charged fees tomorrow however I cant access the member centre because the website refuses to connection (This ONLY happens on plus.net and I also tried wiping history, cookies and cache).

I also cant reach them through the phone because the answer phone message just says they're unable to take my call.

What am I meant to do? Therese absolutely no way for me to contact plusnet and make them aware so I'm going to receive charges because I'm was unable to reach anyone through the specified means of contact?

 

 

Moderators Note: All caps title edited as per Forum rules

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 25,024
Thanks: 4,563
Fixes: 1,164
Registered: ‎11-01-2008

Re: NEED URGENT HELP


Moderators Note


This topic has been moved from Fibre to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
KKPGD
Newbie
Posts: 4
Fixes: 1
Registered: ‎09-01-2020

Re: NEED URGENT HELP

Are you able to help me at all?
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,382
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: NEED URGENT HELP

Hiya @KKPGD, I tried to call but I'm sorry I missed you.

 

It looks like you have since been in touch and got this sorted but if that's not the case please do just get back to us so we can assist further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team